Security Score Platform for Customer Account Risk Assessment
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Solution Overview
Problem
Large organizations face challenges in enhancing the security of customer information and accounts, particularly due to risks associated with online access through specialized websites and customer portals, necessitating a more effective and efficient method to promote security awareness and proactive measures among customers.
Innovation Solution
A security score computing platform that evaluates customer security preferences by using weighted criteria such as password strength, time since password change, one-time passcode requirements, security alert programs, and browser security plug-ins, generating a security score and providing a dashboard for customers to enhance their security posture.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If large organizations provide specialized websites and customer portals for online access, then customer convenience and service accessibility are improved, but security risks to customer information and accounts increase
Solution Approach 1:
The system provides feedback to customers about their security status through security scores and dashboards, enabling them to understand their security posture and take proactive measures to improve it. The continuous monitoring and scoring mechanism gives customers real-time information about their security preferences and areas for improvement.
Solution Approach 2:
Customers are empowered to manage their own security by self-evaluating through the security score dashboard and making their own security-related decisions. The system provides tools and information that enable customers to independently assess and improve their security without requiring constant organizational intervention.
2Reliability
If organizations implement comprehensive security measures for customer protection, then security reliability is improved, but device complexity and implementation cost increase
Solution Approach 1:
The comprehensive security evaluation is segmented into multiple independent security preferences and criteria (password strength, one-time passcodes, security alerts, browser plug-ins, etc.). Each security aspect is evaluated separately and contributes to the overall security score, making the complex security framework manageable and implementable through modular components.
Solution Approach 2:
The system transforms complex security configurations into a simplified numerical security score parameter. By converting multiple security preferences into a single comparable metric, the system reduces the complexity of security assessment and communication while maintaining comprehensive security evaluation capabilities.
3Reliability
If organizations continuously monitor and evaluate customer security preferences, then security awareness is improved, but loss of time and processing resources increase
Solution Approach 1:
The security score calculation provides continuous and ongoing evaluation of customer security preferences rather than periodic or one-time assessments. The system continuously monitors security status changes and updates scores accordingly, ensuring that security awareness is maintained current without requiring repeated manual interventions.
Solution Approach 2:
Customers actively participate in their own security evaluation by providing information about their security preferences through the customer portal. This self-service approach reduces the organizational burden of manually collecting and processing security information, as customers provide the necessary data through their own actions in the portal.
Data Source
AI summary
Methods and systems for evaluating customer security preferences are presented. In some embodiments, a computer system may receive, from a security dashboard computing platform, a request for a security score associated with a customer. In response to receiving the request for the security score associated with the customer, the computer system may request, from a customer portal computing platform, one or more security preferences associated with the customer. Subsequently, the computer system may receive, from the customer portal computing platform, the one or more security preferences associated with the customer. The computer system then may determine, based on at least one security score definition file and based on the one or more security preferences associated with the customer, a security score for the customer. Thereafter, the computer system may provide, to the security dashboard computing platform, the determined security score for the customer.