Selective Read Receipt Tagging in Collaboration Threads
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Solution Overview
Problem
Current communication and collaboration applications lack the ability to provide selective read receipts for specific information segments within a thread, especially in the context of a session focused on a specific topic, which is essential in business environments for tracking information flow and user engagement.
Innovation Solution
A computer-implemented method for controlling a collaboration platform that allows users to request and receive read receipts selectively for specific information segments within a thread. This involves tagging information segments with a predetermined character string identifying the user(s) to receive the read receipt, sending notifications, and aggregating metadata to track read receipts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If read receipts are implemented in traditional communication applications, then users can track whether information has been read, but the system cannot provide selective read receipts for specific information segments within a thread in a session context
Solution Approach 1:
The patent segments the information flow by introducing information segment tags that can be attached to specific segments within a thread. This allows the system to track and manage read receipts at the segment level rather than treating the entire thread as a single unit, enabling selective tracking of specific information segments while maintaining the overall thread structure.
Solution Approach 2:
The patent adds a new dimension to traditional read receipt functionality by introducing session context and information segment tags. This transforms the flat read receipt model into a multi-dimensional system that operates within session boundaries and can selectively track specific segments, thereby achieving adaptability without losing the core tracking capability.
2Loss of information
If the system tracks read receipts for all information segments in a thread, then complete information flow tracking is achieved, but the system complexity increases due to managing session context and selective user tracking
Solution Approach 1:
The patent applies preliminary action by pre-defining session contexts and user groups before information exchange occurs. The system establishes the structural framework (sessions, user groups, and tagging mechanisms) in advance, which simplifies the tracking process during actual information exchange by eliminating the need for complex real-time decisions about which users to track.
Solution Approach 2:
The patent introduces information segment tags as intermediaries between the sender and the tracking system. These tags act as mediators that carry the necessary identification information, allowing the system to track read receipts selectively without requiring complex direct relationships between all users and all information segments.
3Measurement precision
If selective read receipt tracking is implemented for specific users and segments, then user engagement tracking precision is improved, but the ease of operation decreases due to tagging requirements
Solution Approach 1:
The patent implements self-service by allowing users to automatically track their own read status of tagged information segments. The system provides mechanisms for users to self-report reading status, which reduces the operational burden on the system while maintaining precise tracking of user engagement with specific information segments.
Data Source
AI summary
A method can include receiving a request for a read receipt by a first user of a predetermined user group for a session. The request for a read receipt can refer to an information segment of the thread supplied with a tag by the first user. The tag can include a predetermined character string identifying at least one second user from whom the first user requests the read receipt for the tagged information segment. The second user can be identified in a database, a notification containing the information segment to at least one second user can be sent and an acknowledgment message from the second user that he has read the notification containing the information segment can then be received for assigning a read receipt to the information segment as soon as the at least one second user has read the notification.