Self-Healing Rule Optimization via Machine Learning Feedback

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Solution Overview

Problem

Existing computer system processes lack effective self-healing mechanisms, as current solutions do not analyze or optimize self-healing rules, leading to delayed task completion and negative impacts on customer satisfaction and financials due to unaddressed failures.

Innovation Solution

A system and method that utilizes a machine learning model to collect data on self-healing rule usage, analyze failures, and generate recommendations for optimizing self-healing rules, thereby improving their effectiveness in resolving computer process failures.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Extent of automation

If manually configured self-healing rules are applied to resolve failures, then failures can be addressed automatically, but the rules cannot be optimized and performance deteriorates over time

Engineering Contradiction:
Improveautomatic failure resolutionVSAvoidself-healing rule effectiveness
Core Design Contradiction:
Extent of automationVSReliability

Solution Approach 1:

The system collects data on failure resolutions and feeds it back to the machine learning model, which then generates optimized self-healing rules. This closed-loop feedback mechanism allows the system to learn from actual failure patterns and continuously improve rule effectiveness without manual reconfiguration.

Inventive Principle:
Principle #23Feedback

Solution Approach 2:

The machine learning model automatically analyzes failure data and generates optimized self-healing rules without human intervention. The system serves itself by using its own operational data to improve its performance, eliminating the need for manual rule optimization while maintaining high reliability.

Inventive Principle:
Principle #25Self-service

2Device complexity

If existing self-healing rules are used without analysis, then system complexity is minimized, but productivity decreases due to unresolved failures

Engineering Contradiction:
Improveself-healing rule managementVSAvoidtask completion speed
Core Design Contradiction:
Device complexityVSProductivity

Solution Approach 1:

The patent replaces manual mechanical rule management with an automated machine learning system. The ML model automatically analyzes failure data, identifies patterns, and generates optimized rules, substituting the manual process with an intelligent system that improves productivity without significant complexity increase.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The system changes the parameters of self-healing rules through automated ML optimization. By analyzing historical failure data and resolving patterns, the system adjusts rule parameters dynamically to improve task completion speed while maintaining manageable system complexity through automation.

Inventive Principle:
Principle #35Parameter changes

3Reliability

If manual intervention is used to optimize self-healing rules, then rule effectiveness can be improved, but loss of time increases due to manual analysis requirements

Engineering Contradiction:
Improveself-healing rule performanceVSAvoidmanual optimization time
Core Design Contradiction:
ReliabilityVSLoss of time

Solution Approach 1:

The machine learning model performs self-optimization by automatically analyzing failure data and generating improved rules without human intervention. This self-service capability eliminates manual optimization time while maintaining high rule effectiveness, as the system learns from its own operational history continuously.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The system performs preliminary analysis of failure data continuously in the background, preparing optimized rules in advance. This preliminary action eliminates the need for manual analysis time by having the ML model pre-process and optimize rules automatically before they are needed for failure resolution.

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentUS11868207B2System, method, and computer program for intelligent self-healing optimization for fallout reduction
Publication Date: 2024.01.09 AMDOCS DEV LTD
  • US11868207B2 patent drawing
  • US11868207B2 patent drawing
  • US11868207B2 patent drawing

AI summary

As described herein, a system, method, and computer program are provided for intelligent self-healing optimization for fallout reduction. A set of self-healing rules are stored that are configured to provide resolutions to failures detected in a computer process. Data associated with use of the self-healing rules is collected. The data is processed using a machine learning model to generate one or more recommendations for optimizing the set of self-healing rules. The one or more recommendations are output.