Self-service computer dynamic interface personalization
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Solution Overview
Problem
Existing self-service computer systems require user login to provide customized experiences, limiting their ability to offer dynamic interfaces based on environmental factors such as location and user demographics without identifying the user.
Innovation Solution
A self-service computer system that uses environment information processing software to select and provide user interface features, including transaction screens and multimedia elements, based on location and demographic data, without necessitating customer identification, utilizing rules derived from customer interactions and stored data to tailor the interface dynamically.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If user login is required to provide customized experiences, then user interface personalization is improved, but system accessibility and ease of operation deteriorate
Solution Approach 1:
The system performs automatic user identification through camera capture and facial recognition without requiring manual login actions. The computer independently completes the identification process by capturing images, processing them through software, and automatically retrieving stored preferences to customize the interface, eliminating the need for users to manually log in while still providing personalized experiences
Solution Approach 2:
The patent replaces the mechanical/manual login process with an automated optical and software-based identification system. Instead of requiring users to manually enter credentials or press login buttons, the system uses camera capture and image processing software to automatically identify users and retrieve their preferences, substituting manual interaction with automated technological processes
2Device complexity
If consistent interface is provided for all users, then system simplicity is improved, but adaptability to different user needs deteriorates
Solution Approach 1:
The system dynamically adjusts the user interface based on automatically identified user characteristics. Instead of a static consistent interface or a complex manual customization system, the interface automatically adapts its properties (such as language, layout, or content preferences) based on user identification results, allowing the system to maintain simplicity while providing adaptability through dynamic, automated adjustments
3Object-affected harmful factors
If user identity is not collected, then privacy protection is improved, but ability to provide personalized service deteriorates
Solution Approach 1:
The system extracts only the necessary identification information needed for service personalization without collecting comprehensive personal data. By using camera-based facial recognition to identify users and retrieve only relevant stored preferences, the system obtains sufficient information for personalized service while minimizing data collection and protecting user privacy by not gathering unnecessary personal information
Data Source
AI summary
A self-service computer with dynamic interface. The self-service computer includes a processor for receiving environment information, for selecting among different user interface features including different transaction screens and different transaction screen content based upon the environment information, and for providing selected user interface features during a transaction involving a customer.