Sender Controlled Media Service for Contact Event Personalization
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Solution Overview
Problem
Current mobile device contact management systems are generic and lack customization, requiring significant user effort to play personalized content like ringtones and videos during contact events, and such content tends to become stale without regular updates.
Innovation Solution
A system that includes a computer-to-computer interface for communication between a messaging platform and a content matching platform, using natural language processing to associate hash tags with messages, allowing users to select and send customized content, such as videos and ring tones, directly to other mobile devices for display during contact events, using voice and data layer transmission.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users manually select and update content for contact events, then content can be personalized, but user effort and time are significantly required
Solution Approach 1:
The system automatically performs content selection and updating without requiring user intervention. The contact event handling platform autonomously retrieves and plays appropriate content based on contact information, eliminating the need for users to manually select and update content while maintaining personalization.
Solution Approach 2:
Content is pre-configured and associated with contact events in advance. The system prepares content beforehand and automatically retrieves it when contact events occur, eliminating the need for real-time user selection and reducing time effort.
2Adaptability or versatility
If generic contact management systems are used, then system simplicity is maintained, but content customization and personalization are lost
Solution Approach 1:
The contact event handling platform serves multiple functions: it manages contact information, automatically selects content, retrieves media files, and plays content during contact events. This multi-functional approach enables content customization without requiring separate complex systems for each function.
Solution Approach 2:
The contact event handling platform acts as an intermediary between the contact management system and media playback. It receives contact information, automatically processes content selection and retrieval, and delivers personalized content without requiring direct user intervention or complex user-side modifications.
3Productivity
If content is updated infrequently, then system simplicity is maintained, but content becomes stale and loses engagement
Solution Approach 1:
The system automatically and periodically updates content associated with contact events. The contact event handling platform continuously retrieves updated content from storage or external sources and replaces stale content without requiring manual user intervention, maintaining content relevance through automated periodic updates.
Solution Approach 2:
The system monitors content usage and automatically retrieves updated content based on contact event occurrences. When contact events are detected, the platform fetches fresh content and replaces existing content, creating a feedback loop that maintains content relevance without complex manual update mechanisms.
Data Source
AI summary
A business application that includes a workflow for handling a call is adapted to perform a call service selected from a library of Sender Controlled Media business application services by configuring at least one service from the library for operation with the business application and utilizing the adapted business application to handle calls per the workflow.