Senior Care Engagement Platform With Daily Interaction Feedback
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Solution Overview
Problem
Conventional systems for senior care coordination and engagement lack functionality beyond scheduling, failing to facilitate senior engagement in their daily schedules and provide relevant information to caregivers, leading to friction and inefficiencies in care coordination.
Innovation Solution
A senior living engagement and care support platform that includes a computing device and client devices, enabling user and caregiver registration, profile generation, daily interaction prompts, and real-time updates to facilitate senior engagement and care coordination, utilizing sensors and chatbots for automated task assignment and interaction monitoring.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If conventional systems are used for care coordination, then basic scheduling functionality is provided, but senior engagement and real-time interaction monitoring are not facilitated
Solution Approach 1:
The platform integrates multiple functions including scheduling, interaction monitoring, task assignment, caregiver coordination, and real-time updates into a single unified system. This multi-functional approach addresses the technical contradiction by expanding system capabilities beyond basic scheduling while maintaining coherence through a centralized architecture that serves diverse user needs (seniors, caregivers, family members) simultaneously.
2Productivity
If manual care coordination is used, then flexibility in scheduling is maintained, but friction and inefficiencies increase among caregivers
Solution Approach 1:
The system implements real-time feedback mechanisms where interaction prompts sent to seniors are automatically monitored, and results are immediately transmitted to caregivers via daily update messages. This continuous feedback loop eliminates manual coordination friction by automatically informing caregivers of senior responses, enabling timely adjustments to care schedules without direct caregiver-to-caregiver communication overhead.
Solution Approach 2:
The platform serves as an intermediary between seniors and caregivers, automatically handling task assignment, monitoring interactions, and coordinating updates. This intermediary function reduces the direct coordination burden among caregivers by centralizing communication and coordination logic within the system, thereby improving productivity while maintaining ease of operation through automated mediation.
3Reliability
If real-time monitoring and automated updates are implemented, then senior engagement is enhanced, but system complexity increases
Solution Approach 1:
The system performs self-service automation where interaction prompts are automatically sent to seniors, their responses are automatically monitored and captured, and daily update messages are automatically transmitted to caregivers without manual intervention. This self-service approach enhances reliability by ensuring consistent task completion monitoring while managing complexity through automated routines that eliminate manual coordination steps.
Data Source
AI summary
Provided herein is an engagement and care support platform (“ECSP”) computer system including at least one processor in communication with at least one memory device for facilitating senior user engagement. The processor is programmed to: (i) register a user through an application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, including an indication of whether any user interaction was received.