Information Processing System for Sensitive Data Disclosure Control
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Solution Overview
Problem
Current information processing systems struggle to determine the confidentiality of user information accumulated by agents, leading to potential disclosure of sensitive information to third parties, as they rely on header information rather than analyzing the content of user interactions.
Innovation Solution
An information processing system that includes a user information accumulation unit, a specifying unit to identify sensitive information, and a disclosure control unit to manage the disclosure of sensitive information to third parties, ensuring appropriate handling and protection of user data based on sensitivity levels and user relationships.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the agent accumulates information about users based on user actions, then the agent can provide personalized services and build trust relationships, but the agent may disclose highly confidential information to third parties
Solution Approach 1:
The patent segments user information into different confidentiality levels (first level for highly confidential information, second level for less confidential information). This segmentation allows the agent to handle and disclose information appropriately based on its sensitivity, enabling personalized services while protecting sensitive data from unauthorized disclosure to third parties.
Solution Approach 2:
The patent applies different disclosure rules to different types of information based on their confidentiality levels. Highly confidential information (first level) is protected from disclosure to third parties, while less confidential information (second level) can be disclosed under certain conditions. This local quality approach allows the agent to maintain personalized service capabilities while selectively protecting sensitive information.
2Productivity
If the agent discloses accumulated user information to third parties, then the agent can enable integrated services and information sharing, but the agent compromises user privacy and trust relationships
Solution Approach 1:
The patent performs preliminary classification of user information into different confidentiality levels before any disclosure occurs. By pre-tagging information with confidentiality markers during the accumulation phase, the system ensures that sensitive information is automatically protected when shared with third parties, enabling service integration without compromising user trust.
Solution Approach 2:
The patent introduces a confidentiality level classification system as an intermediary mechanism between the agent and third parties. This intermediary layer filters and controls information flow, allowing the agent to share necessary information for integrated services while automatically blocking highly confidential information from being disclosed, thus maintaining user trust relationships.
3Productivity
If the system determines confidentiality based on header information of calls, then the system can prevent voice leakage efficiently, but the system cannot determine confidentiality of accumulated user information in personalized agents
Solution Approach 1:
The patent transitions from determining confidentiality based solely on call header information (one dimension) to analyzing actual user interaction content and behavior patterns (adding another dimension). By examining the substance of user-agent interactions rather than just metadata, the system can accurately classify information confidentiality levels for personalized agents while maintaining efficient processing.
Data Source
AI summary
An information processing system includes: a user information accumulation unit that accumulates information regarding a user on a basis of an action of the user; a specifying unit that specifies information corresponding to sensitive information among the accumulated information as corresponding to the sensitive information; and a disclosure control unit that controls a disclosure mode of the information corresponding to the sensitive information in a case where the information corresponding to the sensitive information is disclosed to a third party other than the user.