Sensor-Based Warranty Coverage Evaluation for Device Failures
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Solution Overview
Problem
Users face challenges in managing and tracking various warranties and insurance policies for their devices, as each policy has different terms and is offered by different companies, making it difficult to determine coverage when a device fails.
Innovation Solution
A system that registers devices for micro insurance or warranty, using sensors to monitor performance, detect failures, and automatically determine coverage by analyzing error codes and sensor data, sending notifications to users about claim status.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users manually track multiple warranties and insurance policies from different companies, then they can maintain coverage information, but the complexity of managing different terms and companies increases significantly
Solution Approach 1:
The patent combines multiple warranty and insurance policy tracking functions into a single integrated system. The server consolidates coverage information from multiple companies and policies into one centralized platform, allowing users to manage all their device protections through a unified interface rather than separately tracking each policy.
Solution Approach 2:
The system provides universal functionality by handling various types of coverage (warranties, insurance policies, extended protection plans) from multiple different companies through a single platform. The server can process different policy types, companies, and terms using common detection and evaluation mechanisms.
2Productivity
If the system automatically detects failures using sensors and error codes, then claim processing efficiency improves, but the signaling overhead between devices and server increases
Solution Approach 1:
The system performs preliminary detection and evaluation by having sensors continuously monitor device conditions and detect failures before the user needs to file a claim. Error codes are automatically generated and transmitted to the server in advance, allowing the system to pre-evaluate coverage eligibility and prepare claim information before formal submission.
Solution Approach 2:
The device automatically performs self-diagnostics using integrated sensors and error code generation capabilities. The system autonomously detects failures, generates relevant data, and transmits information to the server without requiring user intervention or excessive signaling, reducing the burden on communication channels.
3Ease of operation
If the server analyzes sensor data and error codes to determine coverage automatically, then user satisfaction increases, but the computational resources required for real-time evaluation increase
Solution Approach 1:
The server performs partial automated evaluation by analyzing sensor data and error codes to determine coverage eligibility for specific failure modes. The system focuses computational resources on evaluating only the relevant coverage aspects based on the detected failure type, rather than processing all possible policy terms equally, thus reducing overall computational burden while maintaining user satisfaction.
Data Source
AI summary
Insurance and warranty cataloging, detection and evaluation techniques are described for a micro insurance or warranty system. An example method for an insurance or warranty system includes receiving, at a server, an error code from a device of a user, processing the error code to extract sensor data related to one or more failed components of the device, determining the one or more failed components is covered within an insurance policy or warranty based on the sensor data, and issuing an insurance claim or warranty claim based on the one or more failed components being covered. In some embodiments, the micro insurance or warranty system includes analyzing the sensor data to determine the cause of the one or more failed components.