Sentiment Assessment System Using Hierarchical Segmentation
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Solution Overview
Problem
Existing systems lack an efficient method for real-time assessment and reporting of employee sentiment within an organization, limiting managers' ability to monitor and address team morale and productivity.
Innovation Solution
A system and method that utilize electronic devices to authenticate users, generate credentials, and display a status submission user interface with sentiment icons, allowing users to select their sentiment and transmit data to a server for reporting, while also enabling managers to view and filter sentiment reports in real-time.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If real-time sentiment data collection is implemented across the organization, then sentiment assessment accuracy is improved, but system complexity increases
Solution Approach 1:
The system divides the organization into hierarchical segments (individual employees, teams, departments, entire organization) and collects sentiment data at each level independently. This segmentation allows accurate sentiment assessment across the whole organization while managing system complexity through modular data collection units.
Solution Approach 2:
The sentiment assessment system is designed to serve multiple functions: individual employee sentiment tracking, team sentiment analysis, organizational-wide sentiment monitoring, and historical trend analysis. This multi-functionality improves overall sentiment assessment accuracy while avoiding the need for separate systems for each function.
2Loss of information
If detailed sentiment reporting is provided for all employees, then information completeness is improved, but data processing time increases
Solution Approach 1:
The system performs preliminary aggregation and filtering of sentiment data as it is collected from individual employees. Data is pre-processed into hierarchical summaries (team-level, department-level, organizational-level) before final reporting, which maintains information completeness while significantly reducing the time required for data processing and report generation.
3Speed
If frequent sentiment updates are transmitted to the server, then real-time monitoring capability is improved, but network bandwidth consumption increases
Solution Approach 1:
The system implements periodic sentiment updates rather than continuous transmission. Employees can submit sentiment status at regular intervals or trigger updates based on significant changes in sentiment. This periodic action maintains real-time monitoring capability while significantly reducing network bandwidth consumption compared to continuous transmission.
Data Source
AI summary
A method including, at a first electronic device including a user-input device and a display, authenticating a user of the first electronic device to connect to a network. In response to authenticating the user, the method includes generating user credentials indicative of authorization of the user to the network, displaying a home screen including a system tray, the system tray including a system tray icon, detecting a first input indicative of a selection of the system tray icon on the system tray. In response to detecting the first input indicative of the selection of the system tray icon, the method includes displaying a status submission user interface overlaid on the home screen, the status submission user interface including a plurality of user-sentiment icons. After detecting a second input indicative of a selection of one of the user-sentiment icons, the method includes transmitting, to a server device, status data associated with the user credentials, a time when the second input occurred, and user-sentiment data associated with the selected user-sentiment icon. While displaying the status submission user interface, the method includes detecting a third input indicative of a selection to display reporting data In response to detecting the third input to display reporting data, the method includes requesting reporting data from the server device, and receiving and displaying a reporting user interface including the reporting data for one or more users in the organization, the reporting data including at least one of a count of a number of instances where a respective user-sentiment icon of a plurality of user-sentiment icons was previously selected by the one or more users, and a percentage of the number of instances where the respective user-sentiment icon was previously selected by the one or more users relative to the other user-sentiment icons.