Automated Product Version Rollback via Sentiment Thresholds
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Solution Overview
Problem
Users may become frustrated and cease using a product when negative feedback is ignored, as existing methods for product version rollback are lengthy and inefficient, leading to user dissatisfaction.
Innovation Solution
A method and system for analyzing user feedback sentiment, automatically determining when it reaches a threshold, and rolling back to a previous or next product version based on aggregated and compared feedback reports, including thresholds for report quantity, sentiment ratio, and user engagement.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual product version rollback process is used, then product version can be changed, but the process is lengthy and users become frustrated
Solution Approach 1:
The system performs preliminary actions by continuously monitoring and analyzing user feedback sentiment in advance. When sentiment reaches a threshold, the system is already prepared to execute the rollback automatically, eliminating the lengthy manual process and reducing both productivity loss and user frustration time.
Solution Approach 2:
The system implements a feedback loop where user feedback is continuously collected, analyzed for sentiment, and used to automatically trigger version rollback when thresholds are met. This closed-loop feedback mechanism enables rapid response to user dissatisfaction, improving productivity while minimizing the time users experience problematic versions.
2Productivity
If automated sentiment analysis is implemented, then product version can be changed quickly, but system complexity increases
Solution Approach 1:
The system achieves multi-functionality by combining sentiment analysis, threshold evaluation, and version rollback capabilities into a single automated framework. This universal system handles multiple tasks (feedback collection, sentiment analysis, decision-making, and execution) that would otherwise require separate systems, thereby improving productivity without proportionally increasing complexity.
Solution Approach 2:
The system performs self-service by automatically analyzing sentiment, making rollback decisions, and executing version changes without human intervention. This self-service capability reduces the need for complex manual processes and human-in-the-loop systems, achieving rapid version changes while keeping system complexity manageable through automation of routine decisions.
3Reliability
If continuous feedback monitoring is performed, then user satisfaction improves, but processing resources increase
Solution Approach 1:
The system applies partial action by monitoring feedback continuously but only triggering rollback actions when sentiment reaches predetermined thresholds. This approach ensures user satisfaction is maintained by responding to significant sentiment shifts while avoiding unnecessary processing resources that would be consumed by constant analysis and potential rollbacks.
Solution Approach 2:
The system uses parameter changes by establishing threshold values for sentiment analysis that trigger automated responses. By changing the parameter from continuous action to threshold-based action, the system maintains high user satisfaction through responsive monitoring while significantly reducing processing resource consumption by only acting when necessary.
Data Source
AI summary
A method, computer program product, and computer system for a sentiment action process. Electronic feedback reports about a version of a product are received over a network from one or more users of a plurality of users. Sentiment of at least a portion of the electronic feedback reports about the version of the product is analyzed. The sentiment of at least the portion of the electronic feedback reports about the version of the product is determined to have reached a threshold. In response to determining that the sentiment of at least the portion of the electronic feedback reports about the version of the product has reached the threshold, the version of the product is automatically changed to a second version of the product.