Server-Mediated Email Matching for Voice Calls
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Solution Overview
Problem
In office settings, it is cumbersome and time-consuming for participants in a phone call to access a previously exchanged email, especially when the email's location within their inbox or archive is not easily identifiable.
Innovation Solution
A method that determines and matches address information of a document on one communication terminal with another, allowing access to a duplicate document on a second terminal, enabling real-time sharing of email content during voice communication by identifying and transmitting document information via a communication link.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If the second participant searches for the email in their inbox or archive, then the email can be found, but the process becomes difficult, cumbersome and time-consuming
Solution Approach 1:
The patent introduces a server as an intermediary that stores document information (such as email metadata including subject, sender, recipient, and timestamp) and enables direct querying. Instead of manually searching through the inbox or archive, the system uses the server-mediated search function that quickly retrieves the specific email based on document information exchanged during the communication, thereby resolving the contradiction between fast access and ease of operation
Solution Approach 2:
The system performs preliminary actions by pre-storing document information (metadata) on the server when emails are received or sent. This preliminary indexing and storage of searchable attributes allows for rapid retrieval during the communication process, eliminating the need for time-consuming manual searches through archived emails
2Productivity
If the email is forwarded to the second participant, then the second participant can access it, but manual searching is still required which causes delays
Solution Approach 1:
The system implements feedback by automatically providing search results to the second participant based on document information exchanged during communication. The server receives the document information, queries the stored metadata, and returns the specific email location or content, creating a closed-loop feedback system that eliminates manual searching and significantly reduces access time
Data Source
AI summary
The invention relates to a method and a communication system for operating a communication connection (KV) between a first communication transmitting unit (TT 1) and at least one second communication transmitting unit (TT2), a coupling (CTIK) being provided to a data processing system. In the method, for at least one first document opened at a first computing unit (PCT1), which interacts with the first communication transmitting unit (TT1), at least one first piece of address information (SE), which identifies a user associated with the first document, is ascertained. Furthermore, document information which identifies the first document is ascertained. During the operation of the communication connection (KV) between the first communication transmitting unit (TT1) and a second communication transmitting unit (TT2), the at least one first piece of address information (SE) is checked for correspondence with a second piece of address information associated with a second computing unit (PCT2) interacting with the second communication transmitting unit (TT2). If a correspondence results, at least one second document, with which the document information is also associated, is ascertained in a document memory of the second computing unit (PCT2).