Server-Based Maintenance Timing Coordination to Avoid Busy Periods
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Solution Overview
Problem
Existing systems fail to provide an appropriate timing for requesting maintenance measures for air conditioners, as they do not consider busy periods of installation and repair agents, leading to inconvenience and inefficiency for users.
Innovation Solution
A server that calculates the necessary timing for maintenance measures such as check, repair, or replacement based on air conditioner state information and determines whether it falls within a busy period, and if so, sets an alternative timing outside the busy period, notifying the user terminal accordingly.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If maintenance timing is determined based on air conditioner state information alone, then maintenance necessity is accurately identified, but maintenance requests may coincide with busy periods causing delays and user inconvenience
Solution Approach 1:
The server acts as an intermediary between the air conditioner state monitoring and the installation/repair agent scheduling. It receives state information from the air conditioner, determines maintenance necessity, checks agent availability, and coordinates the optimal timing, thereby resolving the conflict between accurate maintenance identification and user convenience during busy periods
Solution Approach 2:
The system performs preliminary checks of agent availability and busy periods before finalizing maintenance timing. By advance checking the agent's schedule and identifying busy periods in advance, the system can propose alternative timings that avoid delays, ensuring both accurate maintenance timing and user convenience
Data Source
AI summary
A server includes: a deterioration determining unit that calculates a first timing at which management measures including at least one of check, repair, and replacement of an air conditioner being in use becomes necessary on the basis of state information indicating a state of the air conditioner, and determines whether or not the first timing is within a busy period during which an installation and repair agent is packed with management measures; a timing setting unit that sets a second timing, as a candidate in place of the first timing, in a period other than the busy period when the first timing is within the busy period; and a user notifying unit that notifies an external terminal that the management measures need to be carried out at the second timing.