Server System Automating Service Application Data Transmission

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Solution Overview

Problem

Users face inefficiencies in applying for services as they need to manually input information, which is time-consuming and labor-intensive, particularly when interacting with multiple service providers for financing and invoicing processes.

Innovation Solution

A server system and method that intermediates communication by storing form information, receiving requests from users, and transmitting relevant data, including form identifiers, to facilitate service applications across multiple terminals, thereby automating the process and reducing user workload.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If users manually input information to apply for services, then service applications can be submitted, but user workload and time consumption increase

Engineering Contradiction:
Improveservice application efficiencyVSAvoiduser time consumption
Core Design Contradiction:
ProductivityVSLoss of time

Solution Approach 1:

The system enables self-service by automatically retrieving and transmitting form information between terminals without requiring manual user input. The server autonomously processes service applications by matching form identifiers with stored form data, eliminating the need for users to manually fill out and submit information.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The server acts as an intermediary between the first terminal (user) and second terminal (service provider). It stores form information, receives application requests with form identifiers, automatically retrieves the corresponding form data, and transmits it to the service provider, thereby mediating the communication and eliminating manual information input.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Adaptability or versatility

If users interact with multiple service providers, then more services can be accessed, but complexity of the application process increases

Engineering Contradiction:
Improveservice provider compatibilityVSAvoidapplication process complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system implements a universal application process that works across multiple service providers through standardized form identifiers. The server stores and manages form information in a unified manner, allowing the same application mechanism to serve different service providers without requiring users to adapt to different processes for each provider.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS20240370642A1Server system, communication system, and method of intermediating communication
Publication Date: 2024.11.07 RICOH CO LTD
  • US20240370642A1 patent drawing
  • US20240370642A1 patent drawing
  • US20240370642A1 patent drawing

AI summary

An apparatus, system, and method, each of which: stores in a memory information relating to a plurality of forms each issued by a first user, receives, from a first terminal of the first user, a request for applying a service based on a particular form of the plurality of forms, and an identifier of the particular form; and transmits a request for applying the service and the identifier of the particular form to a second terminal.