Service Access Management System for Communication Devices
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Solution Overview
Problem
Current communication networks provide misleading messages when a user requests a service that their account is not configured to access, as they do not clearly indicate alternative accounts or services that could enable access, leading to user confusion and potential missed opportunities for service utilization.
Innovation Solution
A system and method that manage service access by determining if the user's account has the required features, offering alternative services or accounts that can provide the requested service, and allowing users to select and activate these alternatives, thereby enabling access to the service.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If a generic message is provided when service access is denied, then the message is simple to generate, but the message is misleading and does not provide useful information to the user
Solution Approach 1:
The patent introduces an intermediary message generation system that sits between the service access denial and the user notification. This intermediary analyzes the denial reason, identifies alternative accounts or services, and constructs enriched messages that provide actionable information to users, thereby reducing information loss without requiring complex user-side processing
Solution Approach 2:
The system implements feedback by analyzing the specific reasons for service access denial and using this information to generate targeted messages. The message generation process incorporates feedback about alternative accounts or services that could satisfy the user's needs, transforming a simple denial into a constructive response that guides users toward available options
2Ease of operation
If alternative accounts and services are identified and presented to users, then user experience is improved with clear guidance, but the system complexity increases due to additional account management requirements
Solution Approach 1:
The patent enables self-service by allowing the system to automatically identify and present alternative accounts and services to users without requiring manual intervention from support staff. The system autonomously analyzes account compatibility, generates recommendations, and guides users through the selection process, improving ease of operation while keeping system complexity manageable through automation
Solution Approach 2:
The message generation system is designed to be universal, handling multiple types of service denials, various account types, and diverse alternative solutions through a single unified process. This multi-functional approach allows the system to address different scenarios with the same core mechanism, reducing overall system complexity despite the enhanced capabilities
3Loss of information
If the system provides detailed information about alternative services and accounts, then users can make informed decisions, but the message length and processing requirements increase
Solution Approach 1:
The patent applies segmentation by dividing the alternative accounts and services information into structured, modular components. Each alternative is presented as a distinct unit with clear attributes, allowing users to quickly scan and compare options without being overwhelmed by a wall of text. This segmented presentation reduces processing time while maintaining comprehensive information availability
Solution Approach 2:
The system applies local quality by providing different levels of information detail in different parts of the message. Critical information such as account names and key benefits are highlighted with higher prominence, while secondary details are provided in a more condensed format. This differentiated information quality allows users to quickly grasp essential options without processing excessive detail
Data Source
AI summary
A system, method and device for managing requests for services by a communication device in a communication network are provided. The method comprises: receiving a request for a service provided through the communication network; determining whether an account associated with the device has all features required to access the service; when the all features are not provided by the account displaying a first message on a display of the device indicating that access to the service is denied for the device, identifying alternative accounts for the network, displaying a second message on the display listing the alternative accounts and when a selection is provided of a selected account from the alternative accounts, sending a request to an account manager to update the account to the selected account for the device; and when the selected account is activated for the device providing access to the service.