Automated Service Access Provisioning System
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Solution Overview
Problem
The provisioning of IT services to client organizations with multiple users is a complex and time-consuming process, requiring manual configuration and frequent updates due to user changes, especially in large organizations.
Innovation Solution
A system where a service provider generates and distributes service access data based on user requests, allowing clients to automatically configure user access through a service management system, service request processor, and service access control module, reducing manual intervention and enabling efficient management of user roles and access levels.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If manual configuration is used to provision service access to each user, then access control accuracy is maintained, but provisioning time and operational complexity increase significantly
Solution Approach 1:
The system performs preliminary actions by automatically generating user accounts, assigning roles, and configuring access rights before users actually need to access the service. The service provider receives user lists from client organizations and provisions access in advance, eliminating the need for manual configuration when users log in.
Solution Approach 2:
The system enables self-service by allowing the service management system to automatically provision and configure user access without requiring manual intervention from service providers. The automated system handles account creation, role assignment, and access configuration based on received user lists, making the process self-serveing and efficient.
2Adaptability or versatility
If manual provisioning processes are used for large numbers of users, then detailed access control can be implemented, but the complexity of managing user lists and updates increases
Solution Approach 1:
The service management system acts as an intermediary between client organizations and the service provider system. It receives user lists from client organizations, processes the provisioning information, and automatically configures access rights. This intermediary layer simplifies the overall system by centralizing the complexity of managing user lists and access configurations.
Solution Approach 2:
The system implements feedback mechanisms where the service management system continuously monitors user lists from client organizations and automatically updates service access configurations when changes are detected. This feedback loop ensures that access rights remain synchronized with current user lists without manual intervention, reducing the complexity of managing updates.
3Reliability
If service providers manually configure each user's access rights, then security and access control are maintained, but productivity and efficiency decrease
Solution Approach 1:
The service management system performs self-service by automatically receiving user lists from client organizations, generating user accounts, assigning appropriate roles, and configuring access rights without requiring manual intervention from service providers. This automated self-service process maintains security through systematic role-based access control while dramatically improving provisioning efficiency.
Solution Approach 2:
The system applies parameter changes by automatically adjusting user account parameters (roles, permissions, access rights) based on received user lists and predefined security policies. Instead of manual configuration, the system dynamically changes access parameters through automated processes, maintaining security requirements while improving productivity.
Data Source
AI summary
According to one example of the present invention, there is provided, a method of accessing a service. The method comprising: receiving, from a requesting user, a request for a number of accessing users to have access to the service, generating service access data associated with the service, providing, to the requesting user, the generated service access data for distribution to the accessing users, receiving, from an accessing user, service access data, determining, based in part on the received service access data, whether the service can be provided, and where it is so determined, providing the service to the accessing.