Service Activation Signal System for Automatic QR Code Retrieval
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Solution Overview
Problem
Current methods for customers to access services at multiple locations require repetitive scanning of QR codes, which is inconvenient and time-consuming, especially when visiting the same location multiple times.
Innovation Solution
A service providing system and method that automatically establishes a two-way connection between user and service ends using a service-end device that outputs activation signals and a user-end device with a service application program, allowing for passive receipt of QR code information and streamlined service access.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If customers manually scan QR codes at each service location, then service access is possible, but operation convenience deteriorates and time consumption increases
Solution Approach 1:
The system performs preliminary actions by pre-establishing a connection between the user's mobile device and the service-end device before the actual service interaction. The mobile device proactively connects to the service-end device's communication module, and the system pre-retrieves and stores service information, so that when the customer needs service, the connection is already established and information is ready, eliminating the need for manual QR code scanning at the time of service access.
Solution Approach 2:
The system enables self-service by allowing the mobile device to automatically initiate and maintain the connection with the service-end device without requiring customer intervention. The communication module on the mobile device autonomously connects to the service-end device, retrieves necessary information, and maintains the connection throughout the service process, freeing the customer from manual operations like scanning QR codes.
2Adaptability or versatility
If customers repeatedly scan QR codes at multiple locations, then service access is achieved, but operational convenience deteriorates
Solution Approach 1:
The system achieves universality by creating a universal connection mechanism that works across multiple service locations. The mobile device's communication module can connect to different service-end devices at various locations using the same automated connection process. The system stores service information in advance and maintains connections that can be reused across multiple visits to the same or different service locations, making the system adaptable to various scenarios without requiring location-specific manual operations.
Solution Approach 2:
The system performs preliminary connection establishment and information retrieval before the customer needs service at any location. By pre-establishing connections and pre-storing service information on the mobile device, the system enables seamless access at multiple locations without requiring the customer to repeat scanning operations, thus maintaining high operational convenience across different service contexts.
3Productivity
If customers manually find and execute Apps to access services, then service access is possible, but operation complexity increases
Solution Approach 1:
The system performs preliminary actions by pre-establishing the connection between the mobile device and service-end device, and pre-retrieving necessary service information before the customer needs access. This eliminates the need for customers to manually find, execute, and navigate through Apps at the time of service access, significantly reducing operation complexity while maintaining fast service access.
Solution Approach 2:
The system enables self-service by having the mobile device's communication module automatically initiate and manage the connection with the service-end device. The system autonomously retrieves service information and maintains the connection without requiring customer intervention in the technical processes, thereby reducing operation complexity from manual App navigation to automated connection management.
Data Source
AI summary
A service providing system includes a service-end device and a user-end device. The service-end device is used for providing at least one service identification information, and sending at least one activation signal within a preset range. The user-end device installs at least one service application program. When the user-end device appears in the preset range, it performs following procedures: receiving the at least one activation signal, and obtaining the service identification information provided by the service-end device according to the at least one activation signal; determining whether the service application program matches the service identification information or not; when determining that the service application program matches the service identification information, triggering the matched service application program; and establishing a two-way connection to the service-end device through the service application program.