Service Area Determination via Communication History and Geolocation
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Solution Overview
Problem
The accuracy of service areas corresponding to clerk communication accounts is low due to the inability to update service areas when they change or when clerks quit, leading to incorrect information viewed by users.
Innovation Solution
A method and device that determine the service area by identifying communication accounts that have interacted with the target clerk within a preset time frame, acquiring their geographical positions, and periodically updating the service area, ensuring real-time performance and accuracy.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the service area is manually written by the clerk, then the clerk can freely declare their working area, but the service area information becomes inaccurate when the clerk changes areas or quits
Solution Approach 1:
The system automatically determines service areas by analyzing communication records and geographical positions without requiring manual updates by clerks. The server autonomously extracts service area information from communication patterns, eliminating the need for clerks to manually declare or update their working areas while maintaining accurate information.
Solution Approach 2:
The system continuously monitors communication records between clerks and users, and automatically updates service area information based on this feedback. When communication patterns indicate area changes, the server recalculates service areas in real-time, ensuring accuracy without manual intervention.
2Stability of the object's composition
If the service area is not updated when clerk changes occur, then the system maintains stability, but the service area information viewed by users becomes wrong
Solution Approach 1:
The system continuously analyzes communication records and automatically updates service area information without interruption. This continuous operation ensures that service area data remains current and reliable while the system remains stable, as updates occur seamlessly in the background without requiring manual triggers.
Solution Approach 2:
The server periodically examines communication records to detect changes in service areas. By systematically reviewing communication patterns at regular intervals, the system maintains up-to-date service area information while operating stably, updating only when necessary based on detected changes.
3Measurement precision
If all communication accounts within the historical time period are determined, then comprehensive service area coverage is achieved, but data processing volume increases and processing speed decreases
Solution Approach 1:
The system extracts only the essential elements needed for service area determination from communication records, specifically focusing on communication accounts and their geographical positions. By extracting only relevant data rather than processing all historical communication data, the system achieves accurate service area coverage while maintaining high processing efficiency.
Solution Approach 2:
The system determines service areas based on a selected portion of communication records within the historical time period rather than analyzing every single record. This partial action approach provides sufficient accuracy for service area determination while significantly reducing data processing volume and improving processing speed.
Data Source
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AI summary
Provided are a method and device for determining a service area corresponding to a clerk communication account. The method includes that: each communication account which has communicated with a target clerk communication account within a historical time period with a first preset time length is determined; each geographical position corresponding to the each communication account which has communicated with the target clerk communication account is acquired; and a service area corresponding to the target clerk communication account is determined according to the each geographical position corresponding to each communication account. Thus, accuracy of the service area corresponding to the clerk communication account may be improved.