Service Context Aggregation for Dispersed IT Data
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Solution Overview
Problem
Traditional Business Service Management (BSM) tools lack the ability to provide a comprehensive view of IT service health due to data dispersion across various applications, limiting user understanding of IT service status and performance.
Innovation Solution
A method and system that utilize a partially virtual database to aggregate information from multiple applications, generating a unified business service context for display, enabling users to access and visualize the status and performance of business services across different applications through a graphical user interface.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If traditional BSM tools are used to monitor IT services, then each application can access its own data, but the system lacks a comprehensive view of overall service health because data is dispersed across multiple applications
Solution Approach 1:
The patent implements a service context mechanism that merges data from multiple disparate applications (email server, Help-Desk, system monitoring) into a unified contextual view. The service context aggregator collects information from different data sources and combines them into a single comprehensive service context that can be displayed together in one application interface.
Solution Approach 2:
The service context acts as an intermediary layer between the underlying data sources and the user interface. It mediates the access to dispersed data by creating a unified data structure that represents the overall service health, allowing applications to access comprehensive information without direct access to all underlying data sources.
2Ease of operation
If applications access only their own data, then data security and application independence are maintained, but users cannot access information from other applications to understand overall service status
Solution Approach 1:
The patent segments the data access architecture into distinct layers: individual application data sources, a service context aggregation layer, and a presentation layer. This segmentation allows each application to maintain its data independently while enabling the aggregation layer to combine这些数据 into a unified view accessible to users through controlled interfaces.
Solution Approach 2:
The service context mechanism provides universal access to service information across different applications. A single service context can be accessed and displayed by multiple different applications (Help-Desk, monitoring tools, management consoles), allowing any application to provide a comprehensive service view without each application needing to implement its own data collection logic.
3Reliability
If data is collected from multiple applications, then a complete service view can be achieved, but the system complexity and data integration difficulty increase
Solution Approach 1:
The service context mechanism is designed to be self-populating through automated data collection from registered data sources. Applications automatically publish their data to the service context aggregator, which automatically processes and stores the information. This self-service approach reduces the need for manual data integration configuration and minimizes the complexity of data collection while maintaining high reliability.
Data Source
AI summary
According to one general aspect, a method of using an application may include receiving a request, from a user, to display at least a portion of a business service context regarding a business service. The method may also include receiving, from a database, an aggregated database result regarding the business service. The aggregated database result may include the requested business service context. The business service context may include information from a plurality of other applications. The method may further include displaying a graphical user interface element that displays at least a portion of the information included by the business service context.