Service Controller for Wagering Game Machines
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Solution Overview
Problem
Technicians face difficulties in maintaining and repairing computerized wagering game machines due to complex configurations and the need for specialized tools and resources, leading to inefficient maintenance and repair processes.
Innovation Solution
A service controller system that allows wagering game machines to electronically report service information, which is analyzed to determine necessary maintenance actions, enabling remote monitoring and maintenance through service plans, and facilitating the transmission of service commands for automated repairs and recalibrations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If technicians manually configure gaming machine settings and perform maintenance, then they can service the machines, but the process becomes time-consuming and complex requiring specialized tools
Solution Approach 1:
The gaming machine performs self-diagnostics and self-configuration through automated service routines. The microprocessor executes service programs that automatically detect faults, retrieve configuration data from memory, and adjust settings without requiring manual technician intervention for routine tasks.
Solution Approach 2:
Manual mechanical configuration methods (DIP switches, jumpers, physical dials) are replaced with electronic automated configuration. The system uses microprocessor-controlled electronic settings stored in memory to automatically configure currency denominations, screen resolution, volume, and other machine parameters.
2Ease of repair
If technicians use service manuals and schematics to repair machines, then they can troubleshoot issues, but the complexity of the process increases and requires specialized knowledge
Solution Approach 1:
The system continuously monitors machine status and provides feedback through automated diagnostic routines. When faults are detected, the microprocessor retrieves relevant information from memory and guides the service process, reducing the need for technicians to consult complex manuals and interpret schematics.
Solution Approach 2:
The microprocessor and memory system act as intermediaries between the physical machine components and the technician. Instead of technicians directly analyzing complex electrical schematics, the automated system translates hardware status into interpretable diagnostic information and configuration data.
3Reliability
If specialized tools and replacement parts are required for maintenance, then repairs can be performed, but the availability and cost of these resources increases
Solution Approach 1:
The system stores complete configuration data and operational parameters in memory that can be electronically copied and transferred. When a machine requires service, its configuration can be replicated from backup storage or transferred to a replacement machine, eliminating the need for physical adjustment of components and reducing dependency on specialized tools.
Data Source
AI summary
Methods and apparatus for servicing wagering game machines are described herein. In one embodiment, the method includes receiving, over a wagering game network, service information originating from a wagering game machine, wherein the wagering game machine is configured to receive a wager associated with a wagering game. The method can also include, based on the service information and a service plan associated with the wagering game machine, determining a service action. The method can also include performing the service action.