Service Engine Platform Integrating EMR with Multi-Channel Communication

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Solution Overview

Problem

Current EMR systems lack integrated communication systems for patient communication and secure message storage within patient medical charts, complicating patient care coordination and service navigation.

Innovation Solution

Integration of a Service Engine platform with EMR systems, enabling connectivity across multiple communication channels (SMS, email, phone, etc.) and providing customizable algorithms and analytics for improved patient health outcomes and care coordination.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If EMR systems integrate multiple communication channels and service coordination features, then patient care coordination and communication capabilities are improved, but system complexity increases

Engineering Contradiction:

Improvecommunication capabilitiesVSAvoidsystem complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent introduces a Service Engine platform as an intermediary layer between the EMR system and multiple communication channels (SMS, email, phone, text-to-voice, voice-to-text). This mediator handles all communication operations, allowing the EMR system to maintain its core functionality while gaining enhanced communication capabilities without direct integration complexity. The Service Engine acts as a buffer that manages the complexity of multi-channel integration externally.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The Service Engine platform provides universal communication services across multiple channels (SMS, email, phone, text-to-voice, voice-to-text) through a single integrated system. This multi-functional platform can handle various communication types and can be customized with different algorithms and analytics, allowing the EMR system to access diverse communication capabilities without integrating each channel separately, thus improving versatility while managing complexity through a unified interface.

Inventive Principle:

Principle #6Universality (Multi-functionality)

2Reliability

If EMR systems add communication and care coordination features, then patient health outcomes and care delivery are improved, but integration and customization requirements increase

Engineering Contradiction:

Improvepatient health outcomesVSAvoidcustomization requirements

Core Design Contradiction:

ReliabilityVSAdaptability or versatility

Solution Approach 1:

The Service Engine platform allows for full customization of its algorithms and analytics, enabling dynamic adaptation to different care coordination needs and patient populations. The system can be configured with custom algorithms for care navigation, service coordination, and communication strategies, allowing healthcare providers to tailor the system to specific organizational workflows and patient care requirements while maintaining reliable integration with the EMR system.

Inventive Principle:

Principle #15Dynamics

Data Source

PatentUS20250191708A1System and method of integration of in-person and in-clinic service engine platform with an EMR system

Publication Date: 2025.06.12 TELEDACT INC

AI summary

A system and method for integrating an in-person and virtual care Service Engine platform with an EMR system. The Service Engine platform provides connectivity and programmability across one or more EMR systems and provides communication across multiple communication channels including SMS, email, phone, text-to-voice and voice-to-text service. The Service Engine platform allows for full customization of its algorithms and analytics, integration with EMR and patient care workflow, driving better patient health outcomes and fulfilling physician care needs.