Centralized Service Exception Handling Console
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Solution Overview
Problem
Current system architectures with multiple disparate applications burden operators with complex exception handling, requiring manual analysis of uniquely formatted log files and resubmission of service requests, leading to a laborious and error-prone process in dynamic environments.
Innovation Solution
A service exception resolution framework that implements a centralized point of control using an enterprise service bus (ESB) and common exception message (CEM) schema, allowing operators to efficiently handle and resubmit exceptions through a graphical user interface, reducing the need for multiple operators and simplifying log file management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If custom exception handling logic is embedded in each disparate application, then each application can resolve its own service request exceptions, but operators face significant burden in locating and analyzing application-specific log files from multiple sources
Solution Approach 1:
The patent introduces a centralized exception handling console as an intermediary between disparate applications and operators. This console aggregates exception information from multiple applications into a unified interface, eliminating the need for operators to manually locate and analyze separate log files from each application. The intermediary translates and standardizes exception data from various sources into a common format that operators can easily analyze and resolve.
2Reliability
If multiple operators with varying expertise are employed to handle exceptions from disparate applications, then exception coverage is improved, but training burden and operational complexity increase
Solution Approach 1:
The patent creates a universal exception handling console that provides standardized functionality for managing exceptions across all disparate applications. This single interface performs multiple functions: aggregating exceptions from various sources, standardizing their presentation, enabling filtering and searching, and facilitating resolution actions. By providing universal access to all exception types through one interface, the system reduces the need for multiple specialized operators while maintaining comprehensive exception handling coverage.
3Reliability
If manual analysis and resubmission of service requests is required, then exceptions can be resolved, but the process becomes laborious and error-prone
Solution Approach 1:
The patent enables self-service exception handling by providing operators with a centralized console that automatically aggregates, displays, and manages exceptions from multiple applications. The system allows operators to perform resolution actions directly through the console, such as resubmitting service requests with corrected parameters. This automated interface reduces manual effort and minimizes errors compared to traditional manual analysis and resubmission processes.
4Adaptability or versatility
If application-specific log files are used for exception output, then each application maintains its own exception data, but the files are uniquely formatted and complicated to analyze
Solution Approach 1:
The patent implements homogeneity by standardizing the presentation of exception data from disparate applications through a common interface. The centralized exception handling console translates various application-specific log formats into a unified exception representation that includes standardized fields such as exception type, description, source application, and resolution status. This homogeneous presentation makes exception analysis straightforward while preserving the ability to trace exceptions back to their original application sources.
Data Source
AI summary
A service exception resolution framework provides a centralized exception handling console (EHC) used to reprocess unfulfilled service requests that have result in service request exceptions. The EHC allows an operator to analyze multiple service request exceptions simultaneously from disparate applications and domains. The framework greatly reduces the time, cost, and resource expenditures needed to analyze and resolve service request exceptions and reprocess service requests regardless of the applications and domains from which the service request exceptions result.