Service Gateway Orchestrating Disparate IT Lifecycle Tools
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Solution Overview
Problem
The current service delivery lifecycle in IT is hindered by the lack of orchestration and monitoring across multiple standalone software tools created on disparate technologies, leading to cumbersome user interactions and difficulties in integrating these tools on a common platform.
Innovation Solution
A system and method for registering, integrating, and assembling service delivery tools on a product assembly platform, which includes a service registry module, information gateway, composite service user interface, and process orchestration engine to facilitate information exchange, orchestration, and monitoring of lifecycle activities across tools on disparate technologies.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple standalone software tools of disparate technologies are used for service delivery lifecycle, then each tool can perform its specific service management function, but orchestration and monitoring capability across tools becomes minimal and user interaction becomes cumbersome
Solution Approach 1:
The patent introduces a service gateway as an intermediary component that mediates between multiple standalone service delivery tools and the user interface. The service gateway receives service delivery requests, determines routing based on service types, and forwards requests to appropriate tools. This mediator architecture enables seamless orchestration across disparate tools while maintaining ease of user interaction through a unified interface.
2Adaptability or versatility
If multiple standalone software tools of disparate technologies are used for service delivery lifecycle, then each tool can perform its specific service management function, but integration and assembling on a common platform becomes difficult
Solution Approach 1:
The patent implements a universal service gateway that can handle multiple types of service delivery requests across different tool types. The gateway uses a unified request processing mechanism that can route to various service delivery tools (source code management, issue tracking, continuous integration, etc.) regardless of their underlying technology. This multi-functional approach simplifies integration by providing a single entry point for all service delivery operations.
Solution Approach 2:
The patent employs parameter-based routing where service delivery requests include parameters indicating the desired service type and target tool. The service gateway changes its behavior based on these parameters, dynamically determining which tool to invoke and how to format the request. This parameter-driven approach enables flexible integration of disparate tools without requiring complex hard-coded integration logic for each tool type.
3Reliability
If multiple standalone software tools are used without orchestration, then each tool operates independently, but monitoring of lifecycle activities across tools becomes difficult
Solution Approach 1:
The patent implements a feedback mechanism where the service gateway monitors service delivery requests and their outcomes across multiple tools. The gateway tracks the state of service delivery lifecycle activities, collects status information from various tools, and provides centralized monitoring capabilities. This feedback loop ensures that while tools operate independently, their lifecycle activities remain visible and monitorable through the unified service gateway interface.
Data Source
AI summary
The present invention relates to a system and method for integrating and assembling plurality of service delivery tools created on disparate technologies on a product assembly platform. Further, the invention provides a reference architecture and method for orchestrating the assembled plurality of service delivery tools and monitoring the lifecycle activities of the plurality of service delivery tools.