Service Integration Server for Real-Time Kiosk Order Updates
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Integration of kiosk ordering and payment with consumer preferred devices, such as mobile phones, and real-time retailer services has remained elusive, often requiring prior customer identification through loyalty information or registered mobile devices.
Innovation Solution
A system and method for real-time service processing that uses a device identifier, such as a phone number, to connect consumer-operated devices with kiosks and enterprise systems, allowing anonymous ordering and personalized status updates through a service integration server, enabling real-time communication and personalized marketing opportunities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If prior customer identification through loyalty information or registered mobile devices is required, then service personalization is improved, but device complexity and ease of operation deteriorate
Solution Approach 1:
The patent introduces a service integration server as an intermediary component that mediates between the kiosk ordering system and consumer devices. This server handles device identifier reception, order status retrieval, and real-time status provision, thereby personalizing service without requiring complex integration between the kiosk and various consumer devices. The intermediary absorbs the complexity of handling different device types and communication protocols.
2Adaptability or versatility
If prior customer identification through loyalty information or registered mobile devices is required, then service personalization is improved, but ease of operation worsens
Solution Approach 1:
The system enables consumers to automatically provide their device identifier (such as a mobile device ID) when interacting with the kiosk, eliminating the need for manual loyalty card scanning or registration procedures. The service integration server automatically receives this identifier and uses it to retrieve and provide order status information, making the process as easy as using the device itself while still enabling personalization.
Solution Approach 2:
The service integration server is designed to handle multiple types of consumer devices (mobile phones, tablets, laptops) through a universal interface that accepts various device identifiers. This multi-functional approach allows the system to personalize service across different device types without requiring device-specific procedures, thereby maintaining ease of operation while achieving adaptability.
3Productivity
If real-time status updates are provided to consumer devices, then productivity is improved, but loss of information worsens
Solution Approach 1:
The service integration server implements a feedback mechanism where it continuously monitors order status changes from the kiosk system and automatically pushes real-time updates to the consumer's device. This feedback loop ensures that consumers receive timely information about their order status without requiring them to repeatedly query the system, thereby improving productivity while maintaining information integrity through controlled, authenticated data transmission.
Data Source
AI summary
A kiosk provides a consumer-facing interface for interacting with a consumer to take an order at an enterprise location. A device identifier for a consumer-operated device and order details for the order are received through the consumer-facing interface and communicated to a remote order integration manager executing on a server external from the kiosk. The order integration manager interacts with an enterprise service system and provides updates on the order in real time to the consumer through the consumer-operated device using the device identifier.