Service Management Component for Dynamic Plan Updates
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Solution Overview
Problem
Users of telecommunications-based services face difficulties in managing and updating their service plans due to lack of readily available information, complex change processes, and delayed propagation of changes, which discourages frequent modifications and leads to sub-optimal user experience.
Innovation Solution
A service management component that processes requests from both subscribers and service providers to dynamically update service plan information, allowing immediate modifications and notifications, and manages data stores to map updated options to subscribers, enabling real-time changes and notifications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a service provider simplifies the process of changing aspects of a subscriber's service plan, then the ease of operation is improved, but the time required for changes to propagate through the system remains lengthy
Solution Approach 1:
The system pre-processes and validates service plan modification requests before submitting them to the service provider's systems. By performing preliminary actions such as checking availability, validating subscriber eligibility, and preparing transaction data in advance, the system reduces the time required for changes to propagate through the service provider's systems while maintaining ease of operation for subscribers.
2Productivity
If service plan option changes are implemented and made available to consumers immediately, then the productivity of service plan updates is improved, but the system complexity increases
Solution Approach 1:
The system introduces an intermediary service that acts as a bridge between subscribers and the service provider's core systems. This intermediary handles the complexity of immediate service plan option updates by managing communication, validation, and coordination with the service provider's systems, thereby enabling fast updates without directly increasing the complexity of the service provider's core infrastructure.
3Reliability
If a subscriber must initiate contact with the service provider via telephone or website to make changes, then the reliability of the change process is improved, but the ease of operation deteriorates
Solution Approach 1:
The system enables subscribers to autonomously initiate and complete service plan modifications through automated interfaces without requiring contact with customer service representatives. Subscribers can independently review available options, select desired changes, and submit requests through the system, which then automatically processes these requests while maintaining reliability through validation and confirmation mechanisms.
4Device complexity
If service plan modification information is not readily available to consumers, then the device complexity is reduced, but the loss of information increases
Solution Approach 1:
The system segments service plan information into distinct, manageable components such as available options, pricing details, terms and conditions, and modification procedures. By organizing information in this segmented manner, the system makes comprehensive service plan information readily available to consumers without significantly increasing overall system complexity, as each segment can be independently managed and maintained.
Data Source
AI summary
A system and method for the management of services offered to subscribers by service providers are provided. A service management component manages service plan options that are provided by one or more service providers and that are made available to subscribers. The service management component processes requests from one or more service provider components to dynamically update service plan information. Such requests may include requests to add or delete service plans, add or delete features to a service plan, add or delete rule sets associated with a service plan, and the like. In this embodiment, the service management component maintains various data stores associated with available service plans and with current subscriber information that facilitate a mapping of updated service plan options to subscribers. Accordingly, the service management component manages a framework that allows the management of the mapping information.