Collaborative Service Message Routing by Shared Location Presence
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Solution Overview
Problem
Conventional online service applications face issues when users are not physically present at the service location, leading to delayed or incorrectly performed services, such as product return pickups, as service agents may wait or receive incorrect items.
Innovation Solution
A mobile device receives a service message and automatically forwards it to another mobile device via a collaborative space if the first device is not present at the service location, using text recognition, optical character recognition, machine learning, and artificial intelligence to parse and manage service data, ensuring delivery to the correct device based on location and priority.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a user orders a service through an online service application, then the service can be requested and scheduled, but the user may not be physically present at the service location when the service is to be performed
Solution Approach 1:
The patent introduces a collaborative space as an intermediary system that receives service messages from the online service application and automatically forwards them to mobile devices at service locations. This intermediary enables the system to bridge the gap between remote service ordering and physical service execution, allowing users to order services without being present while ensuring reliable delivery of service information to the correct location.
Solution Approach 2:
The system implements self-service by having the collaborative space automatically detect service locations, identify appropriate mobile devices, and forward service messages without requiring manual intervention from the user. The system autonomously manages the service message delivery process, ensuring that services are communicated to the correct devices at the correct locations without user involvement in the message forwarding process.
2Reliability
If service agents wait at the service location, then they can ensure the user is present, but service performance is delayed
Solution Approach 1:
The system performs preliminary action by automatically forwarding service messages to mobile devices at service locations before the service time arrives. The collaborative space proactively identifies which devices are at the service location and delivers the service message in advance, allowing service agents to know ahead of time when the user is present without requiring them to wait indefinitely.
Solution Approach 2:
The system implements feedback by having the collaborative space continuously monitor service location status and automatically adjust message delivery timing based on real-time location information. When the system detects that a mobile device is at the service location, it forwards the service message immediately, creating a feedback loop that ensures timely communication without unnecessary waiting.
3Loss of information
If service agents receive service messages manually, then they can verify service details, but errors and delays occur when users are not present
Solution Approach 1:
The collaborative space serves as an intermediary that automatically handles service message delivery to mobile devices at service locations. This intermediary eliminates the need for manual verification by service agents while ensuring accurate information delivery, as the system automatically matches service messages with the correct devices based on location data without requiring human intervention in the verification process.
4Reliability
If the system automatically forwards service messages, then delivery accuracy is improved, but device complexity increases
Solution Approach 1:
The collaborative space implements multi-functionality by handling multiple tasks within a single system: it receives service messages from the online application, identifies service locations, determines which mobile devices are at those locations, and automatically forwards messages. This universal system consolidates what would otherwise require multiple separate processes and manual interventions into one integrated platform, reducing overall system complexity while maintaining high delivery accuracy.
Data Source
AI summary
In aspects of location based service message communication, a first mobile device determines a date, a time, and a location associated with service data of a service message. The first mobile device can identify a second mobile device linked to the first mobile device via a collaborative space accessible by the first mobile device and the second mobile device. The first mobile device may determine a first location of the first mobile device and receive a second location of the second mobile device via the collaborative space. At the date and the time, the first mobile device may determine that the first location does not match the location associated with the service message and the second location matches the location associated with the service message. In response to this determination, the first mobile device may share the service message with the second mobile device.