Unified Service Offer Management Platform for Distributed Catalog Integration
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Solution Overview
Problem
Existing systems for product catalog mapping and integration across distributed systems and interfaces are inefficient, particularly in the dynamic determination and presentation of customized service offers, such as product protection and shipping protection, at the point of sale. Additionally, the lifecycle management of these services, including automated processing and adjudication of protection plan claims, is not effectively integrated.
Innovation Solution
A technology platform for product catalog mapping and integration across distributed systems and interfaces, which includes a computer-implemented offer management system for dynamic determination and presentation of customized service offers. This platform features a multilayer chat application/bot for digitally native claim adjudication, automated processing, and adjudication of protection plan claims, using AI and ML technologies.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If existing systems are used for service offer management, then basic service provisioning is possible, but integration across distributed systems is inefficient and lacks real-time capability
Solution Approach 1:
The patent merges multiple previously separate systems (point-of-sale systems, service provider systems, catalog systems) into a unified integrated platform that handles product catalog mapping, service offer determination, and claim adjudication in a single cohesive architecture, eliminating the need for multiple separate integrations
Solution Approach 2:
The patent introduces a centralized service offer management system that acts as an intermediary between distributed systems, receiving data from various sources (product catalogs, customer information systems), processing service offers, and coordinating with claim adjudication systems, thereby simplifying the overall system architecture
2Loss of time
If manual processing is used for service offers and claims, then system complexity is lower, but processing time and operational costs increase
Solution Approach 1:
The patent performs preliminary actions by pre-mapping product catalogs to service offerings, pre-determining eligibility criteria, and pre-configuring claim adjudication rules before actual transactions occur, enabling rapid automated processing during real-time operations without requiring complex decisions at the moment of need
Solution Approach 2:
The patent implements self-service capabilities where the system automatically determines service offers based on product catalogs and customer data, automatically processes claims by comparing against pre-established criteria, and autonomously manages service provisioning without requiring manual intervention from merchants or customers
3Loss of information
If service providers operate independently from merchants, then each system can be optimized independently, but information access and integration are limited
Solution Approach 1:
The patent creates a universal service offer management platform that serves multiple functions simultaneously: it manages product catalog mapping, determines service offers, processes claims, and provides real-time information access to both merchants and service providers through a single integrated system, eliminating information silos
4Ease of operation
If real-time service offer determination is implemented, then customer experience improves, but system processing requirements and complexity increase
Solution Approach 1:
The patent performs preliminary computation by pre-calculating service offer eligibility, pre-mapping product catalogs, and pre-configuring pricing rules, so that during real-time customer interactions, the system only needs to retrieve pre-processed information rather than performing complex calculations, maintaining fast response times with reduced processing requirements
Data Source
AI summary
Embodiments of the presently disclosed technology provide systems and methods for catalog integration across distributed systems and interfaces. Such systems and methods may comprise, for example, determining a set of product protection plan offers and a set of shipping protection plan offers to display in a live website associated with the merchant, the live website displaying the first item with a first frame object comprising the set of product protection plan offers and a second frame object comprising the set of shipping protection offers and performing an action. Certain embodiments may further provide, at the integration system, an offers management system that includes a set of connected platforms to manage aspects of the sets of protection plan offers.