Service Orchestration Controller for Device Capability Matching
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Solution Overview
Problem
Existing methods for customers to perform financial actions, such as withdrawing cash or discussing financial products, often require waiting periods and can be difficult or impossible for some customers to operate due to inadequate technical capabilities of available devices.
Innovation Solution
A computer-implemented method that receives a service request, determines a control message, retrieves technical capability parameters of multiple devices, selects an optimum device based on these parameters, and transmits the control message to process the service request efficiently.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a customer uses an existing ATM or bank branch for financial services, then the service can be provided, but the customer may experience waiting periods or difficulty operating the device
Solution Approach 1:
The patent introduces a service orchestration controller as an intermediary between the customer's service request and the available devices. This controller retrieves technical capability parameters, selects the optimum device based on those parameters, and transmits control messages to process the service request. This intermediary layer enables intelligent routing that matches customer needs with appropriate device capabilities, eliminating waiting periods and ensuring compatible device selection.
2Productivity
If the system selects any available device to process service requests, then device utilization is maximized, but service quality deteriorates due to incompatible devices
Solution Approach 1:
The patent changes the selection parameter from simple availability to technical capability compatibility. The service orchestration controller retrieves technical capability parameters for each available device and selects the optimum device based on parameter matching with the service request requirements. This parameter-based selection ensures that only compatible devices are chosen, maintaining high service processing reliability while still utilizing available devices effectively.
Data Source
AI summary
A data processing system includes a first communication session participant device, a service orchestration controller, and a plurality of second communication session participant devices. Each of the second communication session participants has an attribute to perform a type of service task. The service orchestration controller receives a service request message from the first communication session participant device, determines a control message based on the service request message, retrieves technical capability parameters of each of the second communication session participant devices, selects an optimum second communication session participant device from the plurality of second communication session participant devices based on the technical capability parameters and based on the attributes, transmits the control message to the optimum second communication session participant device to process the service request, receives a service outcome message from the optimum second communication session participant device, and provides output data to the first communication session participant device.