Rule-Based Service Orchestration for Multi-Client Provider Integration
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Solution Overview
Problem
Existing service management systems face challenges in seamlessly integrating new clients or service providers without requiring system redevelopment or updates, and they struggle to provide customized services due to varying client and provider details.
Innovation Solution
A service management system and method that allows clients and service providers to easily connect by enabling customizable action and service conversion rules, which can be set or edited via a web page or application, facilitating normalized parameter conversion and action generation without the need for system updates.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a service management system is developed to handle service requests from multiple clients to multiple service providers, then the system can provide comprehensive service management functionality, but the system complexity increases and requires frequent updates when new clients or providers are added
Solution Approach 1:
The patent applies universality by creating a standardized interface framework that can handle multiple types of clients (e.g., mobile devices, wearables, IoT devices) and service providers through a common architecture. The system uses universal parameter structures and conversion rules that work across different client-provider combinations without requiring custom development for each pair, thus reducing system complexity while maintaining adaptability.
Solution Approach 2:
The patent segments the service management system into distinct modular components: client interface modules, service provider interface modules, parameter conversion modules, and action generation modules. Each module handles specific functions independently, allowing new clients or providers to be integrated by adding or configuring specific modules rather than updating the entire system, thereby reducing overall complexity.
2Ease of operation
If the system converts input parameters to normalized formats and generates customized actions for each client, then service customization is improved, but the processing time and computational resources increase
Solution Approach 1:
The patent applies preliminary action by pre-defining parameter conversion rules and action templates for common service scenarios. When a service request is received, the system matches the request against predefined templates and applies predetermined conversion rules, significantly reducing the time required for parameter normalization and action generation compared to creating custom conversions for each request.
Solution Approach 2:
The patent uses parameter changes by maintaining a standardized parameter structure that can be efficiently transformed between different client formats. The system converts input parameters to a normalized intermediate format using predefined mapping rules, then generates customized actions based on the standardized parameters. This approach allows fast parameter transformation while still enabling customization through the action generation stage.
3Reliability
If the system requires system updates or redevelopment to connect new clients or service providers, then system reliability is maintained, but the ease of operation and adaptability decrease
Solution Approach 1:
The patent applies dynamics by creating a flexible configuration system where conversion rules and action templates can be dynamically added or modified without system redevelopment. The system allows administrators to register new clients and service providers and define their specific parameter mappings through configuration interfaces, enabling the system to adapt to new requirements while maintaining the stability of the core architecture.
Data Source
AI summary
Disclosed herein is a service management system and method. The method includes receiving, by a computing device, a request for a service from at least one client of a plurality of clients, wherein the request indicates an input parameter; converting, based on at least one request conversion rule, the input parameter to a converted parameter; generating, based on the converted parameter and based on at least one action generation rule associated with the at least one client, an action corresponding to the request and associated with the at least one client; generating, based on the generated action and based on at least one service conversion rule, an instruction signal requesting the service for the at least one client; and transmitting, to at least one of a plurality of service providers, the instruction signal.