Service Order Access Control for Third-Party Collaboration
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Solution Overview
Problem
Existing enterprise collaborative work software systems face challenges in managing third-party service personnel permissions, leading to data security risks and inefficiencies due to the integration of multiple functions, which complicates user learning and control.
Innovation Solution
An information processing method and apparatus that allows for the establishment of a service association between users, enabling third-party service personnel to enter a client as a collaborator with controlled permissions, thereby reducing data security risks and improving user control.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If third-party service personnel are integrated into the enterprise collaborative work software, then service capability and functionality are improved, but data security risks and permission control complexity increase
Solution Approach 1:
The system segments permission management by creating distinct roles (service provider, service receiver, administrator) and assigning specific permission sets to each role. This segmentation allows third-party service personnel to access only the specific functions and data necessary for their service delivery, while maintaining enterprise data security through role-based access control.
Solution Approach 2:
The patent introduces an order management mechanism as an intermediary layer between third-party service personnel and enterprise data. Service personnel access enterprise resources through controlled service orders that define scope, duration, and permissions, rather than direct access. This intermediary structure enables service capability while mitigating security risks through centralized permission management.
2Adaptability or versatility
If multiple functions are integrated in collaborative work software, then service functionality is improved, but user learning cost and system complexity increase
Solution Approach 1:
The patent implements a universal service order management mechanism that can accommodate multiple service types (IT services, consulting, maintenance, etc.) through a single standardized interface. The service order system provides multi-functional capabilities including service request, approval, execution, and completion tracking, reducing the need for separate systems for each service type while maintaining functionality.
Solution Approach 2:
The service order acts as an intermediary that simplifies access to multiple integrated functions. Instead of requiring users to navigate complex system interfaces directly, the service order provides a unified entry point that routes users to appropriate functions based on service type and permissions, reducing learning cost while maintaining access to diverse capabilities.
3Adaptability or versatility
If third-party service personnel are added to the system, then service coverage is improved, but permission control difficulty increases
Solution Approach 1:
The system segments permission control into role-based templates that can be applied to multiple service personnel simultaneously. Administrators define permission sets for different service roles (e.g., IT support, consulting, maintenance) and assign these templates to service personnel, reducing the effort of individually configuring permissions for each third-party provider while maintaining precise control.
Solution Approach 2:
The patent implements preliminary action by pre-configuring service order templates with standard permission sets, service scopes, and duration parameters. These templates are prepared in advance and can be quickly instantiated for different service personnel, reducing the time and complexity of permission configuration while enabling rapid onboarding of third-party service providers.
Data Source
AI summary
The present disclosure discloses an information processing method, apparatus, device and medium. When a first user needs to introduce a third party into a first client used by himself, a second user as a third party sends a service order to the first client of the first user through a second client, the service order including an identifier of the second user, an identifier of the first user and a service personnel list. After receiving the service order, in response to the service order taking effect, establishing an association between the second user and the first user, the association instructing a service personnel in the service personnel list is able to provide services for the first user in the first client as a collaborator.