Service Order Identifier for Anonymous Player Tracking
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Solution Overview
Problem
Gaming machines face challenges in managing service orders for anonymous players who leave the machine before their orders are completed, as existing systems lack a efficient way to track and deliver orders to the correct machine after the player has moved.
Innovation Solution
A system utilizing service order identifiers to associate and disassociate orders with electronic gaming machines, allowing anonymous players to place orders on one machine and receive them on another, by providing a unique identifier that can be used across machines, enabling order tracking and delivery without requiring the player to stay at the original machine.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the system tracks service orders for anonymous players, then service delivery accuracy is improved, but system complexity increases
Solution Approach 1:
The patent introduces a service order identifier (SOI) as an intermediary element that mediates between the player, the gaming machine, and the service delivery system. The SOI acts as a portable key that contains encrypted player identification and order information, allowing the system to track and deliver services to anonymous players without requiring complex centralized tracking infrastructure. This intermediary approach resolves the contradiction by simplifying the overall system architecture while maintaining reliable service delivery.
Solution Approach 2:
The system creates a copy of the player's service order information in the form of a service order identifier that can be independently stored and presented. Instead of maintaining complex real-time tracking of anonymous players across multiple machines, the system generates a portable copy (the SOI) that encapsulates all necessary order information. This copying mechanism allows the gaming machine to verify and fulfill orders without requiring complex inter-machine communication infrastructure.
2Ease of operation
If anonymous players can move between machines, then player mobility is improved, but order tracking reliability deteriorates
Solution Approach 1:
The system performs preliminary action by generating and providing the service order identifier to the player before they leave the gaming machine. The SOI is created with embedded encrypted player identification, order details, and machine information in advance. This preliminary generation of the tracking key ensures that when the player moves to another machine, the order information is already captured and can be reliably retrieved without requiring continuous tracking during the player's movement.
Solution Approach 2:
The service order identifier serves as a portable intermediary that carries order information between different gaming machines. Instead of requiring the system to actively track the player's movement across machines, the SOI passively carries the necessary information from the original machine to the new machine. This intermediary approach maintains order tracking reliability while allowing complete player mobility.
3Ease of operation
If service orders are delivered to different machines, then player convenience is improved, but machine availability deteriorates
Solution Approach 1:
The system implements self-service by enabling gaming machines to autonomously verify and fulfill service orders using the service order identifier. When a player presents the SOI at any machine, that machine can independently decrypt and process the order information without requiring manual intervention or complex coordination with the original machine. This self-service capability allows orders to be fulfilled at any machine in the network, improving player convenience while maintaining high machine availability through automated processing.
Data Source
AI summary
Systems and methods that utilize service order identifiers to track the location of anonymous players whom have placed service orders.