Service Delivery Plan Switching With Allowable Transition Rules
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Solution Overview
Problem
Existing service delivery systems lack the ability to effectively manage and control plan switches between different service plans for tenants, leading to potential inappropriate or unauthorized changes that can disrupt service delivery and billing processes.
Innovation Solution
A service delivery system and program that includes a storage device and controller to manage plan information and allowable/disallowable switch information, determining whether plan switches are permissible based on the nature and type of current and target plans, and enforcing these determinations to prevent unauthorized changes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the system allows flexible plan switching to improve service adaptability, then customer service quality improves, but system control and billing accuracy deteriorate
Solution Approach 1:
The system performs preliminary validation by checking allowable/disallowable switch information before executing a plan switch. This advance check ensures that only valid plan transitions are permitted, preventing billing errors and maintaining reliability while still allowing flexible switching within defined rules.
Solution Approach 2:
The system provides feedback to users about whether a plan switch is allowable or disallowable based on predefined rules. This feedback mechanism guides users to make valid plan changes, maintaining both flexibility and billing accuracy by preventing invalid transitions.
2Reliability
If the system implements strict plan switch control to maintain billing accuracy, then billing reliability improves, but service adaptability deteriorates
Solution Approach 1:
The system changes the parameter of plan switch control from binary (allow/deny) to conditional (allowable/disallowable based on rules). By defining specific conditions and rules for plan transitions, the system maintains billing accuracy while preserving necessary service adaptability within defined boundaries.
3Ease of operation
If the system allows unrestricted plan switching to improve ease of operation, then user convenience improves, but service integrity deteriorates
Solution Approach 1:
The system performs preliminary validation of plan switch requests against predefined rules before execution. This advance checking maintains service integrity by preventing invalid transitions while keeping the switching process convenient for users within the defined rule set.
4Stability of the object's composition
If the system implements comprehensive plan switch validation to maintain service integrity, then service stability improves, but operational complexity deteriorates
Solution Approach 1:
The system uses self-service validation by automatically checking plan switch requests against predefined allowable/disallowable rules without requiring manual intervention. This automated approach maintains service integrity while minimizing operational complexity through rule-based automatic decision-making.
Data Source
AI summary
A storage device stores: plan information indicating a plurality of plans for using a service; and first allowable/disallowable switch information indicating allowability or disallowability of a plan switch from a current plan for which a tenant using the service has a contract to another plan intended to switch thereto in association with a combination of a nature of the current plan intended to switch therefrom and a nature of the plan intended to switch thereto. Upon issuance of an instruction to switch from the current plan intended to switch therefrom to the plan intended to switch thereto, a service deliverer determines whether the plan switch is allowable or disallowable based on the plan information and the first allowable/disallowable switch information, keeps from making the plan switch when the plan switch is determined to be disallowable, and makes the plan switch when the plan switch is determined to be allowable.