Service Process Operator Selection via Segmented Display Regions

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Solution Overview

Problem

Users face difficulties in selecting the correct service process after canceling an instruction due to the cluttered display of multiple service process options, leading to confusion and increased chances of mistakenly selecting the wrong service process.

Innovation Solution

An information processing apparatus with a detection unit that recognizes the operation state of a user canceling a service process instruction, and upon detection, selectively displays only the service process options of the same kind on the home screen, making it easier for the user to re-select the intended service process.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If multiple service process operators are displayed on the screen, then the system provides comprehensive service options, but the display becomes cluttered and users face difficulty in selecting the correct service process

Engineering Contradiction:

Improveservice process optionsVSAvoidselection difficulty

Core Design Contradiction:

Adaptability or versatilityVSEase of operation

Solution Approach 1:

The display is segmented into different regions: a first region showing operators for service processes of a first kind, and a second region showing operators for service processes of a second kind. This spatial segmentation allows comprehensive service options to be presented while reducing visual clutter and selection difficulty by organizing operators into distinct categories.

Inventive Principle:

Principle #1Segmentation

2Adaptability or versatility

If all service process operators are displayed simultaneously, then users have access to all functions, but the complexity of the interface increases and user confusion arises

Engineering Contradiction:

Improveservice process availabilityVSAvoidinterface complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The interface is divided into multiple display regions with different operators arranged in an orderly manner according to service process kinds. This segmentation reduces interface complexity while maintaining comprehensive service availability.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

Different regions of the display are assigned different qualities or characteristics based on the service process kind. Operators for different service categories are placed in distinct local areas, allowing users to quickly locate desired functions without being overwhelmed by the entire interface.

Inventive Principle:

Principle #3Local quality

Data Source

PatentUS11102361B2Information processing apparatus and non-transitory computer readable medium

Publication Date: 2021.08.24 FUJIFILM BUSINESS INNOVATION CORP

AI summary

An information processing apparatus includes: a display that displays plural operators for selection of service processes; and a detection unit that detects an operation state of a user who selects any of the service processes. Upon detection of an operation state in which an instruction to execute a service process has been cancelled after issuance of the instruction, the display selectively displays one or more operators for selection of a service process of a same kind as the service process for which the instruction has been cancelled among the plural operators.