Service Product Database Digitization via Hierarchical Identifiers
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Solution Overview
Problem
Services, especially legal services, are difficult to digitize and manage online due to their personalized and customized nature, making it challenging to create and provide data objects for inputting, storing, and retrieving services on e-commerce platforms.
Innovation Solution
A method and system for an online service provision platform that establishes a service product database with digitized service products, allowing users to search and select service products based on unique identifiers containing category, sub-category, and service item fields, and performs a service provision process for the selected product.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If services are personalized and customized to meet user needs, then service quality and adaptability improve, but the difficulty of defining and managing services in a standard digital format increases
Solution Approach 1:
The service is segmented into standardized digital components including service items, service parameters, and service processes. Each service is broken down into discrete data objects that can be independently managed and recombined, allowing personalization through configuration rather than creation of entirely custom service definitions.
Solution Approach 2:
The patent applies parameter changes by defining services through configurable parameters and attributes within a standardized data structure. Service personalization is achieved by modifying parameter values (e.g., service scope, duration, provider selection) rather than changing the fundamental service definition, enabling flexible customization within a rigid digital framework.
2Ease of operation
If services are managed as digital data objects on an e-commerce platform, then online searchability and accessibility improve, but the ability to accurately represent personalized service characteristics deteriorates
Solution Approach 1:
The patent creates a universal service data object structure that can represent multiple types of services (legal, financial, healthcare, etc.) through a common framework. This multi-functional data model accommodates diverse service characteristics while maintaining consistent digital representation, enabling both broad online accessibility and precise service description.
Solution Approach 2:
The standardized service data objects act as intermediaries between the user's personalized service needs and the platform's digital storage and retrieval systems. These data objects translate complex service characteristics into structured digital formats that preserve information while enabling efficient online management and search.
3Productivity
If a standardized service data structure with unique identifiers is implemented, then service search efficiency and database management improve, but the flexibility to accommodate highly customized service definitions decreases
Solution Approach 1:
The unique service identifier is segmented into multiple components (service category, sub-category, service type, and specific identifier) rather than using a single monolithic key. This segmented approach enables efficient database indexing and search operations while allowing the system to accommodate diverse service types through the hierarchical structure.
Solution Approach 2:
The patent adds dimensional structure to service identification by organizing services across multiple classification dimensions (category, sub-category, type) rather than relying on a single flat identifier. This multi-dimensional approach enables efficient searching along different classification axes while maintaining the ability to define highly customized services within each dimensional framework.
Data Source
AI summary
A method for an online service provision platform includes establishing a service product database containing a plurality of digitized service products, obtaining a search term from a user, and searching the service product database based on the search term to obtain a plurality of candidate service products. Each digital service product corresponds to a service item identifier, and the service item identifier uniquely identifies a service item and contains a plurality of fields including a category field, one or more sub-category fields, and a service item field. The method also includes displaying the candidate service products to the user to obtain a selected service product chosen from the candidate service products by the user, and performing a service provision process of the selected service product.