Service Request Routing With Disposable Email Privacy Shields
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Solution Overview
Problem
Users face difficulties in finding and communicating with service providers for various services, often requiring personal information disclosure and receiving unwanted promotional content.
Innovation Solution
A system that uses a language model to update service requests with supplemental parameters and generates disposable email addresses (DEAs) for secure communication with service providers, allowing users to interact without revealing personal information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users provide personal information to service providers to receive service information and quotes, then users can receive service information and quotes from service providers, but personal information may be disclosed to entities without user permission and/or misused
Solution Approach 1:
The patent introduces a disposable email address service as an intermediary between the user and service providers. The system generates a unique disposable email address for each service provider interaction, which receives service information and quotes on behalf of the user without disclosing the user's actual personal information. This intermediary mechanism allows users to receive service information while preventing direct exposure of their personal data to service providers and third parties.
2Ease of operation
If users provide personal information to service providers, then users can receive service information and quotes, but users receive unwanted promotional emails for extended period even after services are completed
Solution Approach 1:
The patent implements disposable email addresses that are automatically generated and discarded after a single use or after the service interaction is completed. Each disposable email address is tied to a specific service provider interaction and is deleted after delivering the service information and quotes. This ensures that users receive necessary service information without being subjected to ongoing promotional emails, as the disposable address ceases to exist after its purpose is fulfilled.
3Ease of operation
If users seek service providers for various services, then users can find service information, but identifying service providers is a difficult and time-consuming process
Solution Approach 1:
The patent implements a system where the disposable email address service automatically performs the task of identifying and contacting relevant service providers. When a user submits a service request, the system automatically generates an appropriate disposable email address, determines the relevant service providers, and sends the request to them without requiring manual intervention from the user. This self-service approach significantly reduces the time and effort users must invest in identifying and contacting service providers.
Data Source
AI summary
One or more computing devices, systems, and/or methods for facilitating communications with service providers are provided. In an example, a first request for a service may be received from a first email account. The first request may be updated using a language model to generate an updated request for the service, wherein the updated request includes one or more supplemental parameters. A set of service providers may be determined for the service. A first message may be generated based upon the updated request. The first message may be provided to the set of service providers associated with the service. A second message may be received from a first service provider of the set of service providers. Content may be provided to the first user based upon the second message.