Service Request Queues With Unique IDs for Data Integrity

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Solution Overview

Problem

Existing encounter-based workflows in service industries, particularly in healthcare, suffer from inefficiencies and errors due to manual entry and updating of orders, leading to issues like double billing, wrong procedures, and data inconsistencies.

Innovation Solution

A method and system that utilize program code to automatically generate unique identifiers for service requests, increment order and accession numbers, and interface with legacy systems to ensure data integrity and efficiency, using HL7 messaging and shared queues.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If manual entry and updating of orders is used, then flexibility in handling unforeseen events is maintained, but efficiency decreases and errors increase

Engineering Contradiction:

ImproveefficiencyVSAvoidmanual entry

Core Design Contradiction:

ProductivityVSExtent of automation

Solution Approach 1:

The system automatically generates service requests, assigns unique identifiers, and updates records without requiring manual intervention. The automated workflow manages encounter-based ordering, billing, and tracking independently, eliminating the need for manual entry while maintaining operational flexibility.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

Manual mechanical processes of order entry and record updating are replaced with an automated electronic system. The system uses program code to generate service requests, assign identifiers, and update records automatically, substituting human manual operations with automated computational processes.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

2Reliability

If manual updating of orders is required, then data consistency can be maintained through human review, but time consumption increases

Engineering Contradiction:

Improvedata consistencyVSAvoidtime consumption

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system implements automated feedback loops where service requests are automatically tracked through the workflow. The system continuously monitors and updates records based on encountered events, providing real-time feedback that maintains data consistency without requiring manual review time.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The automated system operates continuously to update records and track service requests without interruption. The workflow management system maintains continuous monitoring and updating of encounter data, eliminating the discontinuous manual updating process that consumes time while maintaining consistency.

Inventive Principle:

Principle #20Continuity of useful action

3Loss of information

If temporary identifiers are assigned to new orders, then system flexibility is maintained, but data integrity deteriorates until manual updates are made

Engineering Contradiction:

Improvedata integrityVSAvoidautomatic identifier generation

Core Design Contradiction:

Loss of informationVSExtent of automation

Solution Approach 1:

The system performs preliminary actions by automatically generating unique identifiers and creating complete service requests at the moment of the encountered event. This preliminary automated setup ensures data integrity is established immediately, eliminating the need for subsequent manual updates that would compromise integrity during the interim period.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system self-manages identifier generation and data integrity maintenance automatically. The workflow management system independently creates service requests with unique identifiers and tracks them through completion without requiring manual intervention to maintain data integrity, thereby eliminating the temporary identifier problem.

Inventive Principle:

Principle #25Self-service

4Ease of operation

If physicians manually reconcile orders, then accuracy can be verified, but interaction time with patients is reduced

Engineering Contradiction:

Improveinteraction timeVSAvoidaccuracy

Core Design Contradiction:

Ease of operationVSReliability

Solution Approach 1:

The system performs self-service by automatically generating, tracking, and reconciling service requests without requiring physician intervention. The automated workflow manages order accuracy and reconciliation independently, freeing physicians to spend more time with patients while maintaining accuracy through systematic automated verification.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The manual mechanical process of order reconciliation is replaced with automated electronic verification. The system uses program code to verify accuracy, track service requests, and ensure proper billing, substituting the physician's manual reconciliation task with an automated computational system that maintains accuracy while preserving interaction time.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentUS20250342947A1Preserving data integrity in tasks across a computing system

Publication Date: 2025.11.06 FUJIFILM HEALTHCARE AMERICAS CORP

AI summary

Computer-implemented method, computer program products, and computer systems include a processor(s) obtaining a message indicating an individual is present at a location. The processor(s) generates a new service request for the individual with a unique identifier. The processor(s) transmit the new service request to a shared queue in the computing environment.