Service Robot Experience Database for Care Assistance

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Solution Overview

Problem

Current care and assistance systems for the elderly face challenges in meeting the needs of a large number of users with a limited number of helpers, leading to inadequate care and high fatigue among helpers, while also being hindered by the high cost and complexity of advanced robots with AI capabilities, which are not easily accessible or adaptable for elderly users.

Innovation Solution

A service-provision management system utilizing a humanoid robot with an experience-information database, identification-information acquisition means, experience-information search means, request identification means, and service provision means to provide tailored services to users, including care, assistance, and social interaction, while reducing the burden on human helpers and making advanced technology more accessible and user-friendly.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Quantity of substance

If a limited number of helpers provide care and assistance to a large number of elderly users, then the number of helpers is reduced, but the quality and sufficiency of care assistance deteriorates

Engineering Contradiction:

Improvenumber of helpersVSAvoidquality of care assistance

Core Design Contradiction:

Quantity of substanceVSReliability

Solution Approach 1:

The system segments care assistance into multiple categories (daily life assistance, medical care, entertainment, emergency response) and assigns different robotic units with specialized functions to different needs, allowing parallel service delivery to multiple users simultaneously

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The robotic units are designed with multi-functionality, capable of performing various care tasks including conversation, physical assistance, health monitoring, and emergency response, enabling a single robot to serve multiple users with diverse needs

Inventive Principle:

Principle #6Universality (Multi-functionality)

2Reliability

If advanced robots with AI capabilities are used to provide personalized care services, then service quality is improved, but the cost and complexity of the system increases

Engineering Contradiction:

Improvepersonalized care service qualityVSAvoidsystem cost and complexity

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The system divides the AI functionality into modular components distributed across multiple robotic units, with a centralized server handling complex processing and individual robots handling local sensing and actuation, reducing the complexity burden on each individual device

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

A centralized server acts as an intermediary between users and robotic units, managing experience information databases, coordinating robot assignments, and handling complex AI processing, allowing individual robots to remain relatively simple while the system as a whole provides advanced personalized care

Inventive Principle:

Principle #24Intermediary (Mediator)

3Adaptability or versatility

If humanoid robots are deployed to provide care services, then service flexibility is improved, but the adaptability of elderly users to the technology deteriorates

Engineering Contradiction:

Improveservice flexibilityVSAvoiduser adaptability to technology

Core Design Contradiction:

Adaptability or versatilityVSEase of operation

Solution Approach 1:

The robotic units autonomously perform care tasks without requiring user operation, including automatic conversation initiation, self-navigation to users, autonomous execution of assistance tasks, and self-reporting of status, eliminating the need for elderly users to interact with complex technology interfaces

Inventive Principle:

Principle #25Self-service

4Reliability

If helpers continuously assist elderly users, then user satisfaction is improved, but helper fatigue increases

Engineering Contradiction:

Improveuser satisfactionVSAvoidhelper working duration

Core Design Contradiction:

ReliabilityVSDuration of action of moving object

Solution Approach 1:

The system ensures continuous care service through automated robotic units that can operate indefinitely without fatigue, while human helpers are freed from routine tasks and can focus on periodic check-ins and complex situations, extending their effective working duration

Inventive Principle:

Principle #20Continuity of useful action

Data Source

PatentUS10820950B2Service-provision management system

Publication Date: 2020.11.03 RE DO

AI summary

Provided is a service-provision management system with which the requirements of a large number of users can be fulfilled by a small number of assistants, and with which all of the users can receive services very easily as a result of implementing the highly flexible provision of care and assistance services. The present is provided with: an experience-information data-base which manages experience information related to users (5); and service-provision robots which provide services adapted for the users. The present invention is further provided with: an identification-information acquisition means which acquires user identification information; an experience-information searching means which extracts the experience information related to the users (5); a request identification means which identifies requests of the users (5); a service provision means; and an experience storage means which stores, in the experience-information database, the experience information obtained in accordance with the provision of services.