Service Routing Server Location-Based Call Forwarding
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Solution Overview
Problem
Users face difficulties in configuring call forwarding on multiple communication devices due to laborious and time-consuming processes, especially when frequently changing locations, and communication service providers experience poor coverage issues affecting user experience.
Innovation Solution
A communication system with a routing server that determines the location of a mobile device and automatically routes communication services to preferred terminals via appropriate communication protocols and networks based on user-defined preferences and location, using GPS, triangulation, or cell ID for location detection.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If call forwarding functionality is provided in telephone systems, then users can route calls to different devices, but the configuration process is laborious and time-consuming
Solution Approach 1:
The system pre-configures call forwarding rules based on user profiles and location information before the user needs to make a change. When a user moves to a new location, the system automatically applies pre-defined routing rules without requiring manual configuration, thus resolving the contradiction between routing flexibility and configuration effort
Solution Approach 2:
The system enables automatic call routing by detecting user location and autonomously applying appropriate forwarding rules. The user defines preferences once, and the system self-adjusts routing based on detected location, eliminating repeated manual configuration while maintaining routing versatility
2Adaptability or versatility
If users manually configure call forwarding for each location, then routing can be customized, but repeated configuration is laborious and time-consuming
Solution Approach 1:
Users pre-define routing preferences and rules for different locations in advance. When the system detects the user's current location, it automatically applies the appropriate pre-configured rules, eliminating the need for repeated manual configuration while preserving customization options
Solution Approach 2:
The system continuously monitors user location and provides feedback to automatically adjust call routing. This closed-loop system detects location changes and triggers automatic reconfiguration based on pre-defined rules, saving time while maintaining customized routing for each location
3Productivity
If communication service providers use traditional routing methods, then service delivery is straightforward, but coverage is poor in certain locations
Solution Approach 1:
The system dynamically adjusts routing based on real-time location detection and network conditions. Instead of static routing, the system adapts call paths according to the user's current location and available communication networks, improving both service delivery efficiency and coverage in previously poor areas
Solution Approach 2:
The system changes routing parameters based on detected location and network status. By adjusting routing decisions according to real-time conditions rather than fixed parameters, the system improves service coverage in difficult locations while maintaining efficient service delivery where coverage is good
Data Source
AI summary
A communication system and method is disclosed. The communication system comprises: a plurality of terminals, including a mobile communication device; and a routing server. The routing server is adapted to use the location of the mobile communication device and to preconfigure the routing of a service to a terminal via an appropriate communication protocol based upon the determined location of the mobile communication device.