Information Processing Device for Service Setting Diagnosis
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Solution Overview
Problem
Users face difficulties in determining whether settings on both the usage device and provision device are correctly configured when they are unable to use a service, leading to service unavailability.
Innovation Solution
An information processing device is configured to analyze usage history and proficiency levels to identify which settings are likely not set appropriately, displaying the results to the user and providing instructions for correction, with the ability to differentiate between usage and provision settings changes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users are unable to use a service provided by a provision device, then service availability is reduced, but it is difficult for users to determine whether settings on both the usage device and provision device are correctly configured
Solution Approach 1:
An information processing device acts as an intermediary between the usage device and provision device. It receives usage history from the usage device, acquires setting information from both devices, analyzes the data to determine whether setting issues caused service unavailability, and provides feedback to the user. This intermediary system resolves the contradiction by enabling users to easily understand setting status without requiring technical expertise.
Solution Approach 2:
The system implements a feedback mechanism where usage history and setting information are collected, analyzed, and returned to the user as actionable insights. When service is unavailable, the information processing device provides feedback indicating whether the issue is likely due to setting problems on the usage device, provision device, or neither, enabling users to take appropriate corrective actions.
2Ease of operation
If users manually check settings on both devices to troubleshoot service issues, then users can potentially identify the problem, but this process is time-consuming and complex
Solution Approach 1:
The system enables self-service troubleshooting by automatically collecting usage history from the usage device and setting information from both the usage device and provision device. The information processing device performs the analysis work autonomously, determining whether setting issues caused service unavailability, eliminating the need for users to manually check multiple settings and significantly reducing troubleshooting time.
Solution Approach 2:
The system performs preliminary analysis by continuously collecting and storing usage history and setting information before service issues occur. When service becomes unavailable, the pre-collected data is immediately available for rapid analysis, enabling quick determination of whether setting problems are the cause, thereby reducing the time users need to spend on troubleshooting.
Data Source
AI summary
An information processing device includes a processor. In a case where a user of a first device cannot use a service provided by a providing device, wherein providing the service requires both of a first setting for the first device and a second setting for the providing device, the processor is configured specify which of the first setting and the second setting is likely not set appropriately based on a usage history of the service, and control to display the specified result.