Communication Session Content Recognition for Enterprise Messaging
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Solution Overview
Problem
Current mobile enterprise office platforms require manual input of communication messages, leading to low efficiency and potential errors in communication processes.
Innovation Solution
Implementing a method that performs content recognition on communication messages within a session page, allowing for the configuration of a quick message that matches the recognized content, enabling users to send similar messages with minimal input through a quick sending control.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual input of communication messages is required, then users can send customized messages, but communication efficiency is reduced and time is lost
Solution Approach 1:
The system performs content recognition on historical communication messages in advance, extracts key information, and pre-configures template messages with variables. When a user triggers the quick sending control, the pre-processed templates are rapidly instantiated with current context data, eliminating the need for real-time manual composition and significantly reducing communication time.
2Productivity
If manual input is required, then message accuracy can be controlled, but errors may occur due to manual input and efficiency is low
Solution Approach 1:
The system captures proven communication patterns from historical messages and creates reusable templates. These templates encode correct formatting, terminology, and structure from verified messages. By copying these proven patterns rather than requiring manual re-entry, the system maintains message accuracy while improving efficiency, as the templates preserve the correctness of original messages.
3Ease of operation
If quick message sending is implemented, then communication efficiency is improved, but device complexity increases
Solution Approach 1:
The system performs content recognition and template matching automatically without requiring user intervention in the complex processing steps. The user simply triggers the quick sending control, and the system self-manages the entire process of selecting historical messages, recognizing content patterns, matching templates, and generating the final message. This hides the complexity from the user while maintaining ease of operation.
4Extent of automation
If content recognition is performed on communication messages, then automated message configuration is achieved, but processing time is required
Solution Approach 1:
The system performs content recognition and template configuration in advance during idle periods or when messages are first received, preparing ready-to-use templates beforehand. When quick sending is needed, the pre-processed templates are rapidly instantiated, significantly reducing the actual sending time while maintaining high automation.
Data Source
AI summary
Communication methods and apparatuses are provided. A method may include: obtaining at least a part of a communication message in a communication session page of a communication application, the communication session page being used for conducting communications between an end user and at least one peer user; performing content recognition of the communication message; and configuring a to-be-sent message corresponding to a message sending control in the communication session page, so that the to-be-sent message matches a content recognition result for the communication message. Using the technical solutions of the present disclosure, the efficiency of communications can be improved.