Settlement App Function Suggestions for Offline User Guidance

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Solution Overview

Problem

Existing settlement apps do not sufficiently suggest available functions to users, leading to reduced convenience.

Innovation Solution

A suggestion system that includes a determination module to assess suggestion conditions and a suggestion module to recommend appropriate function screens based on these conditions, such as offline functionality when the app is disconnected from the network.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If the settlement app automatically selects settlement means without suggesting functions, then the operation is simplified, but the user convenience deteriorates because users cannot fully know the functions of the settlement app

Engineering Contradiction:
Improveautomatic selection of settlement meansVSAvoiduser awareness of available functions
Core Design Contradiction:
Ease of operationVSLoss of information

Solution Approach 1:

The system provides feedback to the user by suggesting available functions based on the current situation. The suggestion module notifies the user of usable functions (such as offline settlement functions when network is unavailable) without forcing the user to manually explore all functions, thus maintaining ease of operation while improving function awareness.

Inventive Principle:
Principle #23Feedback

2Loss of information

If the app provides comprehensive function suggestions to users, then user convenience is improved, but the device complexity increases due to additional determination and suggestion modules

Engineering Contradiction:
Improveuser awareness of available functionsVSAvoidstructure with determination and suggestion modules
Core Design Contradiction:
Loss of informationVSDevice complexity

Solution Approach 1:

The determination module automatically determines which functions are suitable for suggestion based on current app state and user situation, without requiring complex configuration or manual input from the user. The system serves itself by autonomously deciding what to suggest, reducing the perceived complexity for the user while maintaining comprehensive function awareness.

Inventive Principle:
Principle #25Self-service

3Measurement precision

If the app suggests functions based on complex determination conditions, then the accuracy of suggestions is improved, but the processing time increases

Engineering Contradiction:
Improveaccuracy of function suggestionsVSAvoidprocessing time for suggestion
Core Design Contradiction:
Measurement precisionVSLoss of time

Solution Approach 1:

The system performs preliminary determination of suggestion conditions by continuously monitoring app state and network availability in the background. When a suggestion condition is met (such as network disconnection), the system quickly notifies the user of applicable functions without requiring complex real-time processing at the moment of suggestion, thus maintaining accuracy while reducing perceived processing time.

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentEP4704015A1Suggestion system, suggestion method, and program
Publication Date: 2026.03.04 RAKUTEN GROUP INC
  • EP4704015A1 patent drawingFigure 1
  • EP4704015A1 patent drawingFigure 2
  • EP4704015A1 patent drawingFigure 3

AI summary

A determination module (102, 201) of a suggestion system (1) determines whether a suggestion condition relating to a suggestion of a function screen for providing, out of a plurality of functions of a settlement app stored in a user terminal (20), a function to be suggested is satisfied. A suggestion module (103, 202) suggests the function screen in the settlement app when it is determined that the suggestion condition is satisfied.