Shared User Interface View for Remote Device Maintenance
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Solution Overview
Problem
Maintenance and repair tasks for devices, such as networking equipment, often require communication and collaboration among technicians, but existing methods are inefficient due to geographical constraints and the inability to share visual information effectively over voice calls.
Innovation Solution
A system that provides a shared user interface view, allowing multiple users to interact with and diagnose devices remotely through a user interface view sharing platform, which encodes and decodes data payloads to enable real-time collaboration across different devices and networks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If technicians communicate and collaborate through voice calls or by bringing other persons to the device site, then communication between users is enabled, but the efficiency of collaboration is reduced due to geographical constraints and inability to share visual information
Solution Approach 1:
The system creates a visual copy of the device interface displayed at the remote user's location. The interface displayed at the first device is replicated and transmitted to the second device, allowing the remote user to see exactly what the on-site technician sees. This copying approach enables complete visual information sharing without requiring the remote user to be physically present at the device site.
2Ease of operation
If users are brought to the device site or information is delivered over voice calls, then communication is achieved, but time and resource efficiency deteriorates
Solution Approach 1:
The system replaces the mechanical approach of physically transporting users to the device site with an electronic information transmission system. Instead of moving people or relying on voice communication, the interface information is electronically transmitted and displayed at the remote user's location, eliminating the need for physical travel and making collaboration location-independent.
3Reliability
If device interfaces are accessed only from the device site for security or operational reasons, then device security is maintained, but remote collaboration is prevented
Solution Approach 1:
The system segments the interface access functionality from the physical device location. The interface information is separated from the device itself and transmitted to remote devices, allowing multiple users to access the interface information from different locations without compromising the security of the actual device access, which remains controlled at the device site.
Data Source
AI summary
An approach for providing a shared user interface view is described. A user interface view sharing platform may present a user interface view at a first device for interacting with a second device, wherein the first device has an interface to the second device. The user interface view sharing platform may further encode the user interface view, data associated with the first device, other data associated with the second device, or a combination thereof into a data payload. The user interface view sharing platform may also transmit the data payload to a third device, wherein the user interface view, the data associated with the first device, the other data associated with the second device, or a combination thereof is reconstructed at the third device for interacting with the second device via the third device based on the data payload.