Shared Video Presentation With Independent Confidential Channels
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing virtual real estate showing systems lack privacy and confidentiality between buyers and sellers, as all parties are visible and communicate openly during video conferences, leading to conflicting interests.
Innovation Solution
A real estate virtual showing management system with dynamically configurable independent communication channels and data, allowing buyers and sellers to have confidential communication through separate channels, with media relay and feedback mechanisms.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If all parties are visible and communicate openly during video conferences, then real-time interaction and transparency are improved, but privacy and confidentiality between buyers and sellers deteriorate
Solution Approach 1:
The communication system is segmented into multiple independent channels: a public channel for general property discussions visible to all parties, and private channels for confidential communications between specific parties (buyer-showing agent, seller-listing agent). This segmentation allows real-time interaction to occur while preserving confidentiality by routing sensitive communications through dedicated private channels.
Solution Approach 2:
The system introduces a media relay server as an intermediary that manages and routes communications between different parties. The relay server enables private communications by acting as a confidential mediator that forwards messages only to authorized recipients, while maintaining the ability to facilitate public real-time interactions when needed.
2Loss of information
If independent communication channels are implemented for confidentiality, then privacy between buyers and sellers is improved, but system complexity increases
Solution Approach 1:
The media relay server is designed as a universal platform that handles multiple functions: public broadcasting, private messaging, feedback collection, and engagement tracking. By consolidating these diverse functions into a single multi-functional system, the patent reduces overall complexity compared to implementing separate dedicated systems for each function.
Solution Approach 2:
The system incorporates automated feedback mechanisms where the media relay server automatically routes communications, tracks engagement metrics, and manages channel assignments. This feedback-driven automation reduces the need for manual system management and lowers operational complexity despite the presence of multiple communication channels.
3Loss of information
If separate communication channels are created for buyers and sellers, then confidentiality is improved, but real-time engagement measurement becomes more difficult
Solution Approach 1:
The media relay server acts as a central intermediary that maintains visibility into all communication channels while preserving their confidentiality. The server can measure engagement metrics (message frequency, response time, participation level) across all channels without compromising the private nature of individual communications, as the measurement function is separated from the communication content.
Data Source
AI summary
A real estate virtual showing management system manages virtual showings of listings. The system enables all parties to view the listing virtually. It does not allow a buyer to be visible to the seller side. It also does not allow a seller to be visible to the buyer side. Both the buyer and seller sides form independent confidential communication channels during the virtual showing while the agents are visible to all parties. The system further allows the listing agent to seek real-time feedback from the showing agent during the live virtual showing. In addition, the system provides confidential audio communication for the buyer side and the seller side independently. The system allows the parties to mute and unmute media from another party. The system also can auto-tag a property feature while it is being shown. The system further allows the listing agent to seek the buyer's engagement measurement data.