Shared Web Page Assistance With Avatars and Low-Bandwidth Cursors
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Solution Overview
Problem
Non-tech-savvy users often require assistance with technology but find existing solutions cumbersome and inefficient, lacking intuitive integration into their daily lives.
Innovation Solution
A system enabling a first mobile device to receive assistance from a second mobile device through a shared web page, utilizing avatars to indicate cursor locations and inputs, with customizable rendering based on network bandwidth, and offering screen sharing with authorized users.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If existing assistance solutions are used, then users can receive help from others, but the solutions are cumbersome and inefficient
Solution Approach 1:
The patent combines screen sharing, avatar representation, and real-time cursor tracking into a single integrated assistance system. The helper's device merges multiple functions (viewing shared screen, controlling cursor, providing guidance) through one unified interface, eliminating the need for separate tools and reducing operational complexity.
Solution Approach 2:
The avatar acts as an intermediary between the helper and the user's device. Instead of directly controlling or viewing the user's screen through complex protocols, the avatar serves as a simplified mediator that represents the helper's presence and actions, making the assistance process more intuitive and easier to operate.
2Ease of operation
If screen sharing is implemented, then assistance can be provided, but network bandwidth is consumed
Solution Approach 1:
The system transmits only essential visual information locally rather than entire screen contents. Avatars are rendered with variable quality based on local network conditions, and only cursor positions and essential interface elements are transmitted at high fidelity, while other areas use lower bandwidth representations.
Solution Approach 2:
Instead of transmitting complete screen information, the system transmits only the partial information necessary for assistance - specifically cursor positions, avatar representations, and key interface elements. This partial transmission approach provides sufficient assistance capability while significantly reducing bandwidth consumption.
3Ease of operation
If avatars are used to indicate cursor locations, then assistance becomes more intuitive, but device complexity increases
Solution Approach 1:
The system creates simplified graphical copies (avatars) that represent the helper's cursor and presence on the user's device. These avatar copies provide intuitive visual feedback about helper actions and cursor locations without requiring complex control mechanisms, making the assistance more understandable while keeping the implementation relatively simple.
Data Source
AI summary
The disclosed system receives an indication to seek assistance from a second UE, including a unique identifier of the second UE. The system generates a shared digital location configured to present an output of the computer program and a first avatar indicating a cursor location and an input provided by the first UE. The system generates a unique identifier of the shared digital location. The system generates a message including the unique identifier associated with shared digital location and sends the message to the second UE. The system receives a selection of the unique identifier of shared digital location included in the message from the second UE. Upon receiving the selection, the system generates a second avatar representing indicating a cursor location associated with the second UE. The system provides the shared digital location, the first avatar, and the second avatar to the first and second UE.