Shipper Behavior Prediction Using Machine Learning Models

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Solution Overview

Problem

Existing shipping prediction technologies are unreliable due to human error in package manifests and the use of static threshold scores, leading to inaccurate predictions of shipper behavior, which results in inefficient resource allocation and increased storage device I/O operations.

Innovation Solution

The development of a system that autonomously predicts shipper behavior using machine learning models, which access and analyze shipper behavioral data to generate predictions about package receipt times and sizes, reducing the need for manual input and improving resource allocation by learning from past user behavior.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If conventional package manifests are used for prediction, then human input is required, but human error reduces prediction reliability

Engineering Contradiction:
Improveprediction reliabilityVSAvoidmanual input requirement
Core Design Contradiction:
ReliabilityVSEase of operation

Solution Approach 1:

The system automatically collects shipper behavioral data from multiple sources (package manifests, tracking systems, customer databases) without requiring manual human input. The machine learning model self-trains on this data to generate predictions, eliminating human error while maintaining operational ease.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The patent replaces the mechanical human review and manual prediction process with an automated machine learning system. The ML model processes data and generates predictions algorithmically, substituting human cognitive processes with computational algorithms that eliminate human error.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

2Measurement precision

If static threshold scores are used to predict shipping behavior, then the system is simple to implement, but prediction accuracy decreases

Engineering Contradiction:
Improveprediction accuracyVSAvoidsystem complexity
Core Design Contradiction:
Measurement precisionVSDevice complexity

Solution Approach 1:

The system transitions from static threshold scores to dynamic, adaptive predictions. The machine learning model continuously learns from new shipper behavioral data, adjusting its predictions based on changing patterns in shipper behavior, package characteristics, and delivery contexts, thereby improving accuracy while managing complexity through automated learning.

Inventive Principle:
Principle #15Dynamics

Solution Approach 2:

Instead of using fixed threshold parameters, the system employs machine learning models that automatically adjust prediction parameters based on training data. The model learns optimal parameter values and relationships from historical shipper behavior, enabling accurate predictions without manual parameter tuning or complex configuration.

Inventive Principle:
Principle #35Parameter changes

3Measurement precision

If detailed shipper behavioral data is collected and analyzed, then prediction accuracy improves, but data processing complexity increases

Engineering Contradiction:
Improveprediction accuracyVSAvoiddata processing complexity
Core Design Contradiction:
Measurement precisionVSDevice complexity

Solution Approach 1:

The system extracts only the most relevant features from extensive shipper behavioral data using automated feature selection techniques. The machine learning model identifies and extracts key predictive features (such as shipping frequency, package size patterns, destination preferences) while discarding redundant information, improving accuracy without proportionally increasing processing complexity.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The system creates simplified representations (copies) of complex shipper behavior patterns through machine learning models. Instead of processing all raw behavioral data directly, the model learns compressed feature representations that capture essential patterns, enabling accurate predictions with reduced computational complexity.

Inventive Principle:
Principle #26Copying

Data Source

PatentUS20230259875A1Automatically predicting shipper behavior using machine learning models
Publication Date: 2023.08.17 UNITED PARCEL SERVICE OF AMERICAN INC
  • US20230259875A1 patent drawing
  • US20230259875A1 patent drawing
  • US20230259875A1 patent drawing

AI summary

Embodiments are disclosed for autonomously predicting shipper behavior. An example method includes the following operations. One or more learning models are generated. Shipper behavior data for at least one shipper is extracted. The shipper behavior data includes a plurality of features associated with the at least one shipper scheduled to ship one or more parcels. It is predicted whether one or more shipments will be sent or arrive at a particular time based at least in part on running the plurality of features of the at least one shipper through the one or more learning models.