Short Code Voice Dialing Management System
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Solution Overview
Problem
Conventional telecommunication systems are unable to support voice calls dialed via short code numbers, limiting the extension of short code messaging benefits to voice dialing.
Innovation Solution
A management system is configured to handle and process short code voice call requests, identifying the target recipient and processing the call based on their preferences, allowing voice calls to be forwarded to either VoIP or traditional telephone numbers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If conventional telecommunication systems are used, then traditional ten-digit phone numbers are supported, but short code voice dialing is not supported
Solution Approach 1:
The patent introduces a mapping system that acts as an intermediary between short codes and traditional phone numbers. When a user dials a short code, the system translates it to the corresponding full phone number, enabling voice dialing without modifying the core telecommunication infrastructure. This resolves the contradiction by adding adaptability through a intermediary layer without fundamentally increasing system complexity.
Solution Approach 2:
The system enables short codes to serve multiple functions - both their traditional text messaging role and new voice dialing capability. By making short codes multi-functional, the system achieves greater versatility without requiring separate systems for different communication types, thus improving adaptability while controlling complexity.
2Ease of operation
If short codes are used for text messaging, then easier-to-remember sequences and better tracking are achieved, but voice call capability is not available
Solution Approach 1:
The mapping system serves as a reliable intermediary that translates short codes to validated phone numbers before routing calls. This ensures that the ease of dialing short codes is maintained while the reliability of voice calls is preserved by using the established phone number routing infrastructure.
Solution Approach 2:
The system performs preliminary translation and validation of short codes to phone numbers before the actual voice call is initiated. This preliminary action ensures that the call routing is reliable while keeping the user interface simple and easy to operate with short codes.
Data Source
AI summary
Embodiments disclosed herein are directed to a method and system of processing a short code voice call request is disclosed herein. A computing system receives a voice call request. The voice call request includes a short code associated with a target recipient. The computing system determines the target recipient based on the short code in the voice call request. The computing system determines preferences of the target recipient for processing the voice call request. The computing system processes the voice call request based on the determined preferences.