Virtual Assistant Emergency Calls for Silent Context Sharing
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing emergency communication systems lack the ability to determine and manage the context of an emergency situation, potentially compromising user safety by requiring verbal communication that may alert intruders or distract users from their safety.
Innovation Solution
An electronic communication system utilizing a virtual assistant to monitor background information, determine the context of an emergency, and manage communication devices to ensure safety, such as suspending audio output during high-risk situations, while providing context-aware information to emergency responders.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If a user provides details regarding the emergency situation via electronic communication, then the emergency response service can receive information about the emergency, but the user's safety may be compromised in situations where silence is desired (e.g., home invasions)
Solution Approach 1:
The patent introduces a virtual assistant as an intermediary that automatically monitors background information, determines emergency context, and transmits information to emergency response services without requiring direct user communication. This mediator enables information transfer while protecting the user from exposure to threats.
Solution Approach 2:
The system enables self-service by allowing the electronic communication device to automatically detect emergencies, determine context, and communicate with response services without human intervention. The device monitors its own state and environment, autonomously initiating emergency communication when threats are detected.
2Productivity
If traditional emergency calling systems are used to identify caller location and provide stored information, then basic emergency information can be transmitted, but the systems cannot determine the context of the emergency or automatically manage the call
Solution Approach 1:
The virtual assistant continuously monitors background information and determines emergency context in advance before emergency services are contacted. This preliminary context determination ensures that critical information is ready for immediate transmission, improving response efficiency without requiring manual input during the emergency.
Solution Approach 2:
The system implements feedback by continuously monitoring call context and automatically adjusting communication management based on the determined emergency context. This feedback loop enables dynamic optimization of emergency communication, ensuring appropriate information is transmitted at the right time.
Data Source
Figure 1
Figure 2
Figure 3
AI summary
Systems and methods for providing context-aware emergency information during an electronic communication are disclosed. The system can include an electronic communication device that includes a virtual assistant. The virtual assistant can autonomously provide information to a user and/or to an emergency response service provider during an emergency communication. Additionally or alternatively, the virtual assistant can automatically manipulate one or more functions on the electronic communication device and/or send a signal to manipulate one or more functions on a responder device.