Simultaneous Multi-Phone Ringing for Seamless Call Transfer
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Solution Overview
Problem
Current call transfer systems require users to manually enter phone numbers and passwords, making the process time-consuming and prone to disconnection, as they often necessitate more effort than users are willing to invest, leading to hang-ups or disconnections during conversations.
Innovation Solution
A system and method that allows users to place a voice communication on hold and simultaneously ring multiple phones with a single command, eliminating the need to specify a destination phone, and automatically connects the call to one of the answered phones, facilitating seamless call transfer across devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional call transfer systems require manual entry of phone numbers and passwords, then call transfer can be achieved, but the process becomes time-consuming and complex
Solution Approach 1:
The system performs preliminary actions by pre-configuring multiple destination phone numbers and establishing call transfer rules before the actual call transfer is needed. When a call transfer is initiated, the system automatically routes the call to one of the pre-configured numbers without requiring real-time user input, thus resolving the contradiction between reliable call transfer and time consumption.
Solution Approach 2:
The call transfer system operates autonomously by automatically selecting and routing calls to destination numbers based on pre-configured rules, without requiring user authentication or manual number entry. This self-service mechanism eliminates the time-consuming aspects of traditional call transfer while maintaining reliability through automated call completion.
2Reliability
If traditional call transfer systems require password entry and specific phone number input, then secure call transfer can be achieved, but the operation becomes difficult and cumbersome
Solution Approach 1:
Security credentials and destination phone numbers are pre-configured in the system before call transfer operations. This preliminary setup eliminates the need for users to enter passwords or phone numbers during actual transfer operations, maintaining security through pre-authenticated configurations while dramatically improving ease of operation.
Solution Approach 2:
The system performs self-service by automatically managing authentication and call routing based on pre-configured parameters. Users simply initiate the transfer without providing credentials or destination information, as the system autonomously handles these tasks using stored configurations, thereby achieving both security and operational simplicity.
3Adaptability or versatility
If call transfer requires specifying a single destination number, then call routing can be achieved, but the system lacks flexibility for multiple devices
Solution Approach 1:
The call transfer system is designed with multi-functionality to handle multiple destination phone numbers simultaneously. Instead of requiring separate configurations for each destination, the system universally manages a list of destination numbers and automatically selects appropriate routes, thereby increasing adaptability without proportionally increasing configuration complexity.
Solution Approach 2:
The system segments the call transfer function by separating the destination number list from the transfer initiation process. Users configure multiple destination numbers as a group, and the system segments the routing decision-making into automated rules, allowing flexible multi-device call transfer while keeping the user interface simple and the system configuration manageable.
Data Source
AI summary
A system and method for transferring calls. A voice communication is received. The voice communication is placed on hold in response to receiving user input. Multiple phones are rung simultaneously in response to receiving the user input. The voice communication is connected to one of the multiple phones in response to a user answering the voice communication on one of the multiple phones.