Single-Number Call Routing for DHH Voice and Video Requests
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Solution Overview
Problem
Deaf or hard-of-hearing users face inefficiencies and inconvenience due to the need for separate numbers for voice and non-voice communications, leading to confusion and inefficient use of network and device resources.
Innovation Solution
Implementing a wireless communications network with a single number communications controller that processes requests to determine appropriate routing for voice or video calls, using data structures like initial filter criteria to direct communications to assistance systems or devices directly, based on the type of communication requested.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If separate numbers are used for voice and non-voice communications, then communication routing can be clearly distinguished, but device complexity and user inconvenience increase
Solution Approach 1:
The patent combines multiple communication types (voice and non-voice) under a single telephone number, merging what were previously separate routing paths into one unified entry point. The communication device then internally determines the appropriate routing based on the communication type, eliminating the need for users to manage multiple numbers while maintaining clear routing through automated classification.
Solution Approach 2:
The communication device acts as an intermediary between the single telephone number and the different communication channels. It receives the incoming call, determines whether it is a voice or non-voice communication request, and routes it to the appropriate processing path, thereby resolving the contradiction between unified numbering and clear routing.
2Ease of operation
If a single number is used for both voice and non-voice communications, then user convenience improves, but routing determination complexity increases
Solution Approach 1:
The system performs preliminary classification of the communication type immediately upon receiving a call to the single telephone number. By determining early whether the communication is voice or non-voice type, the system can route it appropriately without requiring complex real-time decision-making, thus simplifying the overall routing determination process while maintaining ease of operation.
3Reliability
If multiple numbers are provided to contacts, then communication routing accuracy improves, but loss of information increases due to contact confusion
Solution Approach 1:
The patent merges multiple communication types under a single telephone number that can be stored in contacts, eliminating the need for users to provide or remember multiple numbers. The system internally handles the differentiation, preventing contact information confusion while maintaining accurate routing through automated communication type detection.
Data Source
AI summary
System and methods for performing routing determinations for communications requests for both assisted communications and non-assisted communications with devices operated by deaf or hard-of-hearing (DHH) users using a single number are described. A network component may determine whether to use routing that directs such requests to an assistance system based on the type of communications requested and one or more identifiers in a request. If a communications request includes a DHH user device's identifier and communications type that are represented in single number communications data, the network component may forward that request to an assistance system. Otherwise, the network component may route such a request normally.