Multilingual Caller ID Handling in SIP Telecommunication Networks
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Solution Overview
Problem
Current telecommunication systems, particularly those using SIP, do not effectively provide caller identification information in multiple languages to receiving endpoint devices, limiting user experience and flexibility in multilingual communication environments.
Innovation Solution
The system receives caller identification information from a sending endpoint device and transmits it in multiple languages to receiving endpoint devices, allowing each device to display the information in a language designated for its user, using call processing devices to manage and process the language identifiers, even in forked configurations where multiple devices receive the call simultaneously.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If caller identification information is transmitted in a single language to all receiving devices, then device complexity is reduced and ease of operation is improved, but adaptability to multilingual users deteriorates
Solution Approach 1:
The caller identification information is segmented into multiple language versions, with each receiving device receiving only the language version appropriate for its user. The system divides the monolingual caller ID into multilingual components and distributes them selectively based on device language preferences, thereby improving adaptability without requiring all devices to handle all languages.
Solution Approach 2:
The system changes the language parameter of caller identification information based on the receiving device's language preferences. By dynamically adjusting the language parameter according to device capabilities and user preferences, the system achieves multilingual adaptability while maintaining simple device operation through automated parameter selection.
2Adaptability or versatility
If multiple language versions of caller identification are transmitted to all receiving devices, then adaptability to multilingual users is improved, but loss of information and network bandwidth consumption increase
Solution Approach 1:
The system extracts and transmits only the necessary language version of caller identification information to each receiving device, rather than sending all language versions to all devices. This selective extraction approach maintains adaptability to multilingual users while preventing information redundancy and optimizing network bandwidth utilization.
Solution Approach 2:
The system performs preliminary determination of each receiving device's language preferences before transmitting caller identification information. By pre-assessing language compatibility and selecting appropriate language versions in advance, the system avoids transmitting unnecessary information, thereby reducing network overhead while maintaining full multilingual adaptability.
3Ease of operation
If caller identification information is provided in multiple languages, then user experience in multilingual environments is improved, but device complexity for processing multiple languages increases
Solution Approach 1:
Each receiving device autonomously determines its own language preferences and selects the appropriate language version of caller identification information without requiring complex centralized processing. This self-service approach improves user experience through personalized language selection while minimizing device complexity by distributing the language processing decision-making to individual devices.
Solution Approach 2:
The system introduces an intermediary mechanism (language preference indication in SIP messages) that facilitates automatic language matching between sending and receiving devices. This intermediary approach simplifies the interaction by establishing a clear language negotiation protocol, thereby improving user experience without significantly increasing device processing complexity.
Data Source
AI summary
Embodiments provide caller information in multiple languages to multiple receiving communication devices. In one embodiment, the method includes receiving a call request from a sending endpoint communication device connected to a network. Caller identification information associated with the call request is obtained, where the caller identification information includes one or more identifications associated with the sending endpoint communication device. Each identification specifies the same content in a different language. The call request and at least one of the identifications are transmitted over the network to be received by receiving endpoint communication devices connected to the network. Each receiving endpoint communication device can output at least one of the received identifications specified in a language designated for use by that receiving endpoint communication device.