Outsourced SLA Provisioning Management System
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Solution Overview
Problem
Current business models for service-level-agreement (SLA) provisioning lack control for primary SLA providers when outsourcing SLA functions to secondary providers, leading to loss of control and profits due to additional provisioning layers.
Innovation Solution
A comprehensive web-enabled computer system and method for managing outsourced SLA provisioning, including configuring client and provider master data, procuring services, administering human resource networks, processing service vouchers, and managing payments, to enhance control and efficiency in SLA logistics, procurement, and financial transactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If SLA provisioning is outsourced to secondary providers, then service bandwidth and revenues increase, but control and profits are lost
Solution Approach 1:
The patent introduces a web-enabled data processing environment as an intermediary layer between primary SLA providers and secondary providers. This system acts as a mediator that enables outsourcing while maintaining control through standardized interfaces, data exchange protocols, and centralized management capabilities.
Solution Approach 2:
The system segments SLA provisioning functions into modular components that can be independently managed. Primary providers retain control over core functions while outsourcing specific tasks to secondary providers through defined interfaces, allowing selective delegation without complete loss of control.
2Productivity
If additional provisioning layers are introduced through outsourcing, then service capacity increases, but costs increase and profits decrease
Solution Approach 1:
The web-enabled data processing environment provides universal functionality that serves multiple purposes: it manages outsourcing relationships, tracks service delivery, processes financial transactions, and maintains data integrity. This multi-functional system reduces the need for separate specialized systems, thereby controlling costs.
Solution Approach 2:
The patent combines previously separate functions (procurement, logistics, human resources, financial processing) into an integrated web-enabled system. This consolidation eliminates redundant operations and improves efficiency, counteracting the cost increases typically associated with additional outsourcing layers.
3Reliability
If in-house SLA provisioning is maintained, then control is preserved, but service bandwidth and scalability are limited
Solution Approach 1:
The web-enabled data processing environment serves as an intermediary that enables primary providers to maintain control while leveraging external capacity. The system provides centralized management capabilities that allow providers to oversee outsourced operations without directly performing the work, thus expanding bandwidth while preserving control.
4Reliability
If comprehensive control over SLA business functions is maintained during outsourcing, then profits are protected, but system complexity increases
Solution Approach 1:
The patent replaces manual control mechanisms with automated web-enabled systems. Electronic data exchange, automated workflow management, and computerized financial processing substitute for manual oversight procedures, reducing the operational complexity of maintaining control over outsourced functions.
Data Source
AI summary
An outsourced service level agreement (SLA) deliverable management method includes configuring SLA client and secondary SLA provider master data, procuring a secondary SLA provider provision services network, administering a secondary SLA provider human resource network, processing an SLA client provisioning requirement, processing an SLA provisioning service voucher, and processing payment of an SLA provisioning work order.